Student Casework Specialist & Policy Advisor

Kingston Business School; Sydney; On-site; AUD 77,000 - 85,000; Full time

Job summary

Kingston University is seeking an experienced administrator to manage an active caseload across student casework, including mitigating circumstances, misconduct, and complaints. You will advise students and staff, design training materials, and contribute to policy development and reporting.

The role is based on campus in Kingston, with a strong emphasis on providing expert guidance and ensuring adherence to university regulations.

Qualifications

• Strong foundation in student administration in higher education.
• Experience in supporting and advising on student casework (mitigating circumstances, misconduct, complaints).
• Ability to design and deliver staff development and training materials.

Responsibilities

• Maintain an active caseload across student casework areas.
• Provide expert guidance to academic and professional staff and to students.
• Contribute to policy research, annual reports, and pan-university enhancement projects.

Skills

Student administration

HE policies

Advising staff & students

Job description

Kingston University is seeking an experienced administrator to manage an active caseload across student casework, including mitigating circumstances, misconduct, and complaints. You will advise students and staff, design training materials, and contribute to policy development and reporting.

The role is based on campus in Kingston, with a strong emphasis on providing expert guidance and ensuring adherence to university regulations.