Student Admissions Advisor

JMC Academy; City of Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

JMC Academy is seeking a Student Admissions Advisor in Melbourne. This full-time role involves guiding prospective students and parents through course options, applications and non-academic support, ensuring timely enrolments and high satisfaction.

You will collaborate with the Admissions team, attend expos when needed, and contribute to improving admissions processes while maintaining service quality.

Qualifications

• Experience in student recruitment/admissions in higher education is desirable.
• Strong customer-service mindset with cross-cultural communication skills.
• Able to manage multiple enquiries and meet enrolment targets.

Responsibilities

• Manage online and phone enquiries, applications, interviews and auditions to secure enrolments.
• Coordinate the domestic student enrolment process.
• Build strong internal and external relationships and work with CRM systems.

Skills

Communication skills

Customer service

Relationship building

Time management

Teamwork

Education

Higher education admissions experience (desirable)

Tools

CRM systems (Salesforce or equivalent)

Job description

JMC Academy is Australia’s leading private college in the Creative Industries with campuses in Sydney, Melbourne and Brisbane offering Diplomas and bachelor’s degrees in a range of creative courses. We pride ourselves on providing a supportive and collaborative environment that empowers our students to achieve their goals and pursue their passions. By nurturing, supporting and mentoring students who share a true passion and dedication for these industries, we are able to guide them into rewarding careers.

About the Role

Working within the Admissions Office, the Student Admissions Advisor is the first point of contact for prospective and aspiring students, parents and creative industry professionals. In this full-time role, you will be in daily contact with prospective students to discuss all aspects of course offerings, guiding applications & provide ongoing non-academic support as needed.

The Student Admission Advisor forms a crucial part in supporting prospective students to understand their learning goals, choosing JMC as the place to achieve them, and supporting them with their steps into Tertiary Education.

You will ensure the effective, accurate and timely recruitment and admission of students to JMC Academy and are accountable for upholding service levels and quality standard. The incumbent will use their experience, knowledge and expertise to implement business process improvements within admissions.

What’s involved in your new role

• Managing and conducting online and phone enquiries, applications, interviews and auditions with a focus of securing student enrolments
• Coordinating the Domestic student enrolment process
• Building strong internal and external relationships
• Working with student data CRM systems
• Ensuring student satisfaction and retention
• Attending external expos and career fairs to build brand awareness (when needed)
• Working as a part of a collaborative and supportive campus team on projects and events

How do you know this role is for you?

You will know this role is for you if you:

• Have previous experience working in Student Recruitment and/or Admissions role (Higher education highly desirable)
• Connect with people quickly and easily build strong relationships with a diverse customer base.
• Demonstrate high quality, responsive customer service with excellent cross-cultural communication and interpersonal skills
• Are described by others as being highly organised, great at managing your time and meeting deadlines and targets.
• Love working with fast-paced high-volume workload without sacrificing speed or accuracy.
• Have experience in using CRM systems (such as Salesforce or equivalent) and a willingness to learn new systems.
• Enjoy working autonomously, within a team environment and contributing positively to those in our direct team and beyond.
• Have a passion for either the creative arts or further education industry.
• Have a Working with Children Check (or willing to obtain)

We are not able to offer Visa sponsorship, only those who have unrestricted Australian working rights will be considered.