Student Admissions Advisor

JMC Academy; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

JMC Academy is Australia’s leading private college in the Creative Industries with campuses in Sydney, Melbourne and Brisbane offering Diplomas and bachelor’s degrees in a range of creative courses.

The Student Admissions Advisor role sits in the Admissions Office, engaging with prospective students, parents and industry professionals to discuss courses, guide applications and provide ongoing support to achieve enrolments at JMC Academy in Brisbane.

Qualifications

• Experience in Student Recruitment and/or Admissions (Higher education highly desirable).
• Ability to build strong relationships with a diverse customer base.
• Excellent customer service with cross-cultural communication and interpersonal skills.
• Highly organised and capable of meeting deadlines and targets.
• Comfortable in a fast-paced, high-volume workload without sacrificing accuracy.

Responsibilities

• Managing online and phone enquiries, applications, interviews and auditions to secure enrolments.
• Coordinating the Domestic student enrolment process.
• Building strong internal and external relationships.
• Working with student data CRM systems.
• Ensuring student satisfaction and retention.
• Attending external expos and career fairs to build brand awareness.
• Collaborating with the campus team on projects and events.

Skills

Customer service

Cross-cultural communication

Relationship building

Time management

Organisational skills

Teamwork

Tools

Salesforce

Job description

JMC Academy is Australia’s leading private college in the Creative Industries with campuses in Sydney, Melbourne and Brisbane offering Diplomas and bachelor’s degrees in a range of creative courses. We pride ourselves on providing a supportive and collaborative environment that empowers our students to achieve their goals and pursue their passions. By nurturing, supporting and mentoring students who share a true passion and dedication for these industries, we are able to guide them into rewarding careers.

About the Role

Working within the Admissions Office, the Student Admissions Advisor is the first point of contact for prospective and aspiring students, parents and creative industry professionals. In this full-time role, you will be in daily contact with prospective students to discuss all aspects of course offerings, guiding applications & provide ongoing non-academic support as needed.

The Student Admission Advisor forms a crucial part in supporting prospective students to understand their learning goals, choosing JMC as the place to achieve them, and supporting them with their steps into Tertiary Education.

You will ensure the effective, accurate and timely recruitment and admission of students to JMC Academy and are accountable for upholding service levels and quality standard. The incumbent will use their experience, knowledge and expertise to implement business process improvements within admissions.

What’s involved in your new role

• Managing and conducting online and phone enquiries, applications, interviews and auditions with a focus of securing student enrolments
• Coordinating the Domestic student enrolment process
• Building strong internal and external relationships
• Working with student data CRM systems
• Ensuring student satisfaction and retention
• Attending external expos and career fairs to build brand awareness (when needed)
• Working as a part of a collaborative and supportive campus team on projects and events

How do you know this role is for you?

You will know this role is for you if you:

• Have previous experience working in Student Recruitment and/or Admissions role (Higher education highly desirable)
• Connect with people quickly and easily build strong relationships with a diverse customer base.
• Demonstrate high quality, responsive customer service with excellent cross-cultural communication and interpersonal skills
• Are described by others as being highly organised, great at managing your time and meeting deadlines and targets.
• Love working with fast-paced high-volume workload without sacrificing speed or accuracy.
• Have experience in using CRM systems (such as Salesforce or equivalent) and a willingness to learn new systems.
• Enjoy working autonomously, within a team environment and contributing positively to those in our direct team and beyond.
• Have a passion for either the creative arts or further education industry.
• Have a Working with Children Check (or willing to obtain)

We are not able to offer Visa sponsorship, only those who have unrestricted Australian working rights will be considered.

Interested?

Don’t wait – We will be reviewing and shortlisting applications as they come in.