Admissions Officer

Acknowledge Education; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Acknowledge Education is seeking two Admissions Officers to join our Bourke Street Campus admissions team in Melbourne CBD. You will assess applications, issue admissions documentation and provide accurate information to students, agents and internal teams.

This role fosters a fast-paced, customer-focused environment where accuracy and collaboration are essential. Reporting to the Admissions Manager, you will balance multiple priorities, respond to enquiries, and ensure compliance with AE

Qualifications

• Experience in admissions or student administration.
• Knowledge of ESOS/National Code helpful.
• Ability to handle high-volume workload with accuracy and professionalism.

Responsibilities

• Assess applications against entry requirements and admissions criteria.
• Prepare and issue Letters of Offer and CoEs in line with ESOS.
• Provide timely information to students, education agents and internal teams.
• Respond to enquiries via phone, email and in person.
• Collaborate with Admissions, Student Services, Recruitment and Marketing.
• Maintain accurate student records and ensure privacy.

Skills

Admissions experience

Customer service

Attention to detail

CRM systems

Multitasking

Tools

CRM systems

Student management system

Job description

Help students take the next step in their education journey

At Acknowledge Education, every student journey starts with a great admissions experience.

We are looking for two Admissions Officers to join our Admissions team at our Bourke Street Campus in Melbourne CBD. These are fantastic opportunities for organised, detail-focused people who enjoy working with students, managing applications and being part of a busy, collaborative education environment.

As an Admissions Officer, you will play an important role in supporting prospective students through the admissions process – assessing applications, issuing admissions documentation and providing accurate and timely information to students, education agents and internal teams.

If you have experience in admissions or student administration and enjoy combining customer service, administration and attention to detail, we'd love to hear from you.

Job Description

The Opportunity

Reporting to the Admissions Manager, you'll be part of a collaborative Admissions team responsible for helping applications progress accurately and efficiently from initial assessment through to enrolment.

You'll assess applications against admission requirements, prepare and issue relevant documentation and work closely with students, education agents and teams across Acknowledge Education.

This is a role where accuracy matters, but so does the experience you create along the way. You'll need to be comfortable balancing multiple priorities, responding to enquiries and working within established policies and regulatory requirements.

What you'll be doing

• Assess student applications against entry and admissions requirements
• Prepare and issue Letters of Offer
• Assess Genuine Student Requirement (GSR) applications in line with AE policies and procedures
• Issue Confirmations of Enrolment (CoEs) in accordance with ESOS requirements
• Provide clear and timely information to prospective and current students
• Respond to enquiries via phone, email and in person
• Work closely with education agents and other external stakeholders
• Maintain accurate student information and records while respecting privacy and confidentiality
• Collaborate with Student Services, Student Recruitment, Marketing, academic teams and other areas across AE
• Support broader campus initiatives, events and activities that contribute to a positive student experience.

About You

You'll enjoy this role if you're someone who likes keeping things moving, takes pride in getting the details right and genuinely enjoys helping people navigate processes that may be unfamiliar to them.

You'll ideally bring:

• Previous experience in admissions, student administration or a similar role
• Experience assessing student applications against entry or admissions requirements
• Knowledge of the Australian international education environment
• An understanding of relevant regulatory requirements, including ESOS and the National Code
• Experience using student management, admissions or CRM systems
• Strong administration skills and excellent attention to detail
• Confident written and verbal communication skills
• The ability to manage competing priorities, deadlines and a high-volume workload.

What will help you thrive

More than anything, we're looking for people who are student-focused, organised and collaborative.

You'll be someone who can apply policies and admissions criteria consistently while still providing a supportive experience for students and stakeholders. You'll be proactive, adaptable and comfortable working in a fast-paced environment where priorities can change and deadlines matter.

Additional Information

Why join Acknowledge Education?

This is an opportunity to join a diverse education organisation where your work has a direct impact on the student journey.

You'll have the opportunity to:

• Join an established and collaborative Admissions team
• Work with students from diverse backgrounds and cultures
• Build your experience within Australia's education sector
• Work closely with teams across Admissions, Student Services, Recruitment, Marketing and Academics
• Be part of the wider UP Education Group
• Work from our conveniently located Bourke Street Campus in Melbourne CBD

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe’reattracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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