Structural Steel Sales & Customer Service Administrator

Builder Steel Direct; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Builders Steel Direct is seeking a structured and customer-focused Sales & Customer Service Administrator to support our structural steel team. This varied role covers enquiries through to delivery, with training in our products, systems and processes to develop knowledge of the steel and construction industry.

You will work closely with a busy team to ensure orders progress smoothly, while maintaining accurate records and delivering excellent customer service.

Qualifications

• Experience in sales administration or a similar role.
• Strong communication and a friendly, professional manner.
• Excellent attention to detail and ability to manage competing priorities.
• Proficient with Microsoft Outlook & Excel and business systems.
• Ability to read basic construction drawings.

Responsabilités

• Responding to customer enquiries by phone and email.
• Preparing and sending quotations, following up outstanding quotes and recording customer responses.
• Processing purchase orders and written quote acceptances.
• Entering and maintaining accurate customer and job information in our CRM, the Quote Register and Master Register.
• Coordinating with estimating, detailing, production and transport teams to provide customers with updates.
• Following up drawings, approvals and other information required to progress jobs.
• Confirming delivery requirements and communicating any changes or delays.
• Assisting with general sales administration and maintaining accurate records.

Connaissances

Sales administration

Customer service

Communication skills

Attention to detail

MS Outlook

MS Excel

Business systems

Reading drawings

Outils

CRM software

Quote Register

Master Register

Description du poste

Structural Steel Sales & Customer Service Administrator

This role suits someone who enjoys helping customers, keeping jobs organised and working closely with a busy team to ensure orders progress smoothly from enquiry through to delivery.

Key responsibilities

• Responding to customer enquiries by phone and email.
• Preparing and sending quotations, following up outstanding quotes and recording customer responses.
• Processing purchase orders and written quote acceptances.
• Entering and maintaining accurate customer and job information in our CRM, the Quote Register and Master Register.
• Coordinating with estimating, detailing, production and transport teams to provide customers with updates.
• Following up drawings, approvals and other information required to progress jobs.
• Confirming delivery requirements and communicating any changes or delays.
• Assisting with general sales administration and maintaining accurate records.

About you

• Experience in sales administration, customer service or a similar role.
• Strong communication skills and a friendly, professional manner.
• Excellent attention to detail and the ability to manage competing priorities.
• Confidence using Microsoft Outlook, Excel and business systems.
• A proactive approach to following up tasks and keeping customers informed.
• The ability to work independently and as part of a team.
• Experience in structural steel, construction or building materials would be highly regarded.
• Familiarity and the ability to read basic construction drawings would also be an advantage.

About us

• Builders Steel Direct is looking for an organised and customer-focused Sales & Customer Service Administrator to support our structural steel team.
• A varied role supporting structural steel projects from enquiry to delivery.
• Training in our products, systems and processes.
• The opportunity to develop your knowledge of the steel and construction industry.