End-of-Life Sales Specialist

Matchbox; Australia; On-site; AUD 65,000 - 100,000; Full time

Job summary

Bare is seeking a high-performing, target-driven salesperson to join our End-of-Life team in Australia. This phone-based role involves speaking with families who have enquired about Bare, understanding their needs and budget, and converting enquiries into families in our care with speed and sensitivity.

You will handle a high volume of inbound calls, respond quickly to new leads, explain services and pricing clearly, and maintain CRM integrity while meeting conversion targets.

Qualifications

• This role requires a proven track record of hitting and exceeding sales targets in a high-volume, phone-based environment.
• Strong closing ability and skill in moving conversations from interest to commitment.
• Ability to respond quickly to leads and maintain momentum with urgency and care.
• Resilience and emotional maturity when engaging with grieving families.

Responsibilities

• Handle a high volume of inbound calls and enquiries from families considering Bare.
• Respond quickly to new leads and follow up warm enquiries with persistence and purpose.
• Understand each family's situation and budget to recommend the right Bare service.
• Explain services, pricing and process with clarity and confidence.
• Handle objections and comparisons calmly and persuasively.
• Close enquiries into confirmed arrangements at volume.
• Meet and exceed conversion, volume and response-time targets.
• Keep CRM and systems accurate and up to date.
• Hand families over smoothly to care and operations teams after selection.
• Bring warmth and respect to every conversation, even when pace is fast.

Skills

High-volume inbound sales

Closing / objection handling

Speed and responsiveness

Empathy in grieving contexts

Confidence over the phone

Relationship building

Resilience and persistence

Adaptability

Clear communication

CRM familiarity

Tools

CRM systems

Job description

Who is Bare

Bare is Australia's most highly rated end of life business, supporting Australian families through the hardest time in their life.

We are a company dedicated to providing accessible, affordable end-of-life care to change the way that Australians deal with death. Our aim is to change the game in the funeral industry, which has long provided expensive, traditional, cookie cutter services that don't always meet the needs of the modern Australian.

By combining empathy with technology, we're creating end-of-life experiences that are simple, personalised and affordable. In only seven years, we've served more than 50,000 families, have become Australia's most awarded end-of-life provider (with awards in customer service, innovation and digital disruption), and have built a team of more than 200 people committed to changing the way Australians deal with end-of-life. And we're just getting started.

At Bare, our End-of-Life Concierges are often the first person a family speaks with when they reach out to us, making their role an important part of the care and support we provide from the very beginning. People reach out while they're considering their options, comparing providers and trying to make a big decision quickly. You'll be the person who helps them see why Bare is the right choice, and then makes it easy for them to say yes. You'll need to be a natural closer who moves fast, handles a high volume of enquiries and consistently converts. You'll also need the emotional intelligence to do all of that with people who are grieving, because how we win the work matters as much as winning it.

So what is the role, exactly?

We're looking for a high-performing, target-driven salesperson to join our End-of-Life team.

This is a phone-based sales role. You'll be speaking with families and individuals who have enquired about Bare, whether they need a funeral now, are planning ahead, or are comparing us with other providers. Your job is to understand what they need, show them clearly how Bare can help, and convert that enquiry into a family in our care. We support a large number of families, and speed matters. The faster we respond and the more confidently we guide someone, the more families choose us. So this role rewards pace, persistence and a genuine hunger to win. It also rewards judgement. The best people in this role never use pressure tactics. They win because they listen, they're clear, they're honest, and families trust them.

That makes sense, but what would my day‑to‑day look like?

In this role, you will:

• Handle a high volume of inbound calls and enquiries from families considering Bare.
• Respond quickly to new leads and follow up warm enquiries with persistence and purpose.
• Quickly understand each family's situation, needs and budget, and recommend the right Bare service.
• Explain our services, pricing and process with clarity and confidence.
• Handle objections and comparisons with competitors calmly, honestly and persuasively.
• Close: turn enquiries into confirmed arrangements, consistently and at volume.
• Meet and exceed conversion, volume and response‑time targets.
• Keep our systems accurate and up to date, so every lead is tracked and nothing slips through.
• Hand families over smoothly to our care and operations teams once they've chosen Bare.
• Bring warmth and respect to every conversation, however fast the pace.

You will report into our End-of-Life leadership team and work closely with our care, operations and customer service teams.

Your roster

This role works Monday, Tuesday, Friday, Saturday and Sunday, with Wednesday and Thursday as your rest days. Weekends are when many families reach out to us, so we need our strongest converters on the phones then. Please only apply if this pattern works for you on an ongoing basis.

Ok, sounds great. Who are you looking for?

This is a high-performance sales role in a meaningful, sometimes emotionally heavy environment.

You need

• A proven track record of hitting and exceeding sales targets, ideally in a high-volume, phone-based environment.
• Strong closing ability. You know how to move a conversation from interest to commitment.
• Speed. You work quickly, think on your feet and don't let a lead go cold.
• Resilience and drive. You're motivated by targets and bounce back quickly from a no.
• Confidence handling objections and competitive comparisons.
• Genuine empathy and emotional maturity. You can read the room and adjust your approach when someone is grieving.
• Integrity. You sell honestly and would rather lose a sale than mislead a family.
• Comfort working with technology, CRMs and structured processes.
• Clear, confident communication skills, especially over the phone.
• Availability to work our Monday, Tuesday, Friday, Saturday and Sunday roster.
• Funeral industry experience is valued, but it's not essential. We're just as interested in strong performers from insurance, financial services, real estate, telco, energy, health or other high-volume inbound sales environments.

Most importantly, we want someone who believes in our mission. Everyone at Bare is driven by the impact of what we're doing, and we want that to continue with every new hire who joins our team.