Strategic Technical Account Manager

Intelerad Ltd; Wollongong City Council; Hybrid; AUD 120,000 - 180,000; Full time

Job summary

Intelerad is seeking a Technical Account Manager II to drive client success within our Oceania region, partnering with enterprise healthcare customers to maximize value from our imaging solutions.

You will lead cross-functional delivery with Professional Services, Support, Product, and R&D, align with client objectives, manage escalations, and guide roadmap considerations while ensuring retention and growth.

Qualifications

• Bachelor's degree in IT/healthcare or equivalent.
• 5+ years managing complex technical accounts in software/healthcare IT.
• Experience in professional services, customer success, or technical support for enterprise clients.
• Proven ability to articulate value of software products to technical and executive stakeholders.
• Strong knowledge of healthcare IT systems and interoperability standards (DICOM/HL7/FHIR/IHE).

Responsibilities

• Own strategic client relationships as the primary technical contact for enterprise customers.
• Lead end-to-end technical solution delivery with cross-functional teams.
• Manage escalations and drive systemic improvements with R&D and Product.
• Build client self-sufficiency through training and documentation.
• Capture feedback and translate into product improvements for cross-functional teams.
• Maintain proactive oversight of all active client workstreams and governance sessions.
• Lead client governance discussions and reset expectations when timelines are at risk.
• Coordinate upgrade planning and end-to-end delivery for assigned accounts.

Skills

Relationship Mgmt

Healthcare IT

Technical expertise

Cross-functional leadership

DICOM/HL7/FHIR

Education

Bachelor's degree

Tools

ServiceNow

Jira

Job description

Intelerad is seeking a Technical Account Manager II to drive client success within our Oceania region, partnering with enterprise healthcare customers to maximize value from our imaging solutions.

You will lead cross-functional delivery with Professional Services, Support, Product, and R&D, align with client objectives, manage escalations, and guide roadmap considerations while ensuring retention and growth.