Strategic Service Review Lead

City of Greater Geelong; Geelong; On-site; AUD 130,000 - 176,000; Full time

Job summary

The City of Greater Geelong is seeking a senior leader to shape and govern the Service Review Program. You will apply evaluation methodologies and evidence-based assessment to inform priorities, and ensure alignment with legislative obligations, long-term financial sustainability and Council’s strategic direction.

You will provide authoritative advice to the CEO, ELT and councillors. This SPL full-time role leads the Service Review Framework, develops a multi-year roadmap, oversees

Qualifications

• Tertiary qualification in public policy, business administration, economics, commerce or related discipline.
• Senior-level experience leading complex service reviews or organizational reform.
• Ability to influence senior executives and external stakeholders on complex matters.
• Experience applying analytical, financial and strategic evaluation methodologies.
• Excellent communication and report-writing skills.
• Knowledge of local government legislative and policy frameworks.
• Preferred: National Police Check and Working with Children Check.

Responsibilities

• Lead, design and govern the enterprise-wide Service Review Framework, ensuring consistency, transparency and alignment with legislative requirements and long-term strategic objectives.
• Develop and oversee the multi-year Service Review Program roadmap, prioritising reviews based on strategic risk, financial sustainability and community impact.
• Lead cross-organisational review processes, influencing senior leaders and stakeholders to drive alignment with strategic priorities.
• Lead the analysis and assessment of service performance and community need, applying financial, operational, and benchmarking analysis to evaluate efficiency, effectiveness, and alignment with Council’s strategic objectives.
• Responsible for the development of evidence-based recommendations from service reviews and work with stakeholders to ensure findings are integrated into business planning, service planning, and budget processes.
• Prepare and present high-level strategic reports and recommendations to the CEO, Executive Leadership Team and Council, articulating organisational implications, risks and reform opportunities.
• Monitor and track implementation of review outcomes, ensuring progress is measured, reported, and informs continuous improvement across the organisation.

Skills

Analytical proficiency

Communication skills

Leadership of reviews

Policy development

Stakeholder management

Education

Tertiary qualification in public policy or related discipline

Job description

The City of Greater Geelong is seeking a senior leader to shape and govern the Service Review Program. You will apply evaluation methodologies and evidence-based assessment to inform priorities, and ensure alignment with legislative obligations, long-term financial sustainability and Council’s strategic direction.

You will provide authoritative advice to the CEO, ELT and councillors. This SPL full-time role leads the Service Review Framework, develops a multi-year roadmap, oversees