Strategic Service Planning & Improvement Lead

Baw Baw Shire Council

Warragul

Hybrid

AUD 109,000 - 122,000

Full time

5 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Hybrid work

Flexible hours

Professional development

Rostered day off every 4 weeks

Career development

Study assistance

Employee Assistance Program (EAP)

Social club

Public transport access

Free parking nearby

Job summary

Baw Baw Shire Council is seeking a Service Planning and Improvement Lead to guide and advance service planning, reviews, and business process improvements. You will support the Strategic Service Planning Cycle, profiling, reviews and continuous improvement, and lead the rollout of a process management framework.

The role requires strong experience in strategic planning and stakeholder collaboration, with a focus on delivering sustainable improvements and enhanced customer outcomes for a growing

Qualifications

Experience in strategic service planning, service review and business process improvement.
Ability to coordinate stakeholders and drive continuous improvement initiatives.
Proven capability to project manage and implement process frameworks.

Responsibilities

Project manage and guide service planning and review across the organisation.
Lead continuous improvement initiatives to create efficiencies in business processes.
Coordinate the implementation of a process management framework and support strategic planning cycles.

Skills

Strategic service planning

Service reviews

Business process improvement

Project management

Tools

Prime BPM

Job description

The role requires strong experience in strategic planning and stakeholder collaboration, with a focus on delivering sustainable improvements and enhanced customer outcomes for a growing

Get your free, confidential resume review.

or drag and drop your file here.