Service Planning and Improvement Lead

Baw Baw Shire Council; Warragul; Hybrid; AUD 109,000 - 122,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Professional development

Rostered day off every 4 weeks

Career development

Study assistance

Employee Assistance Program (EAP)

Social club

Public transport access

Free parking nearby

Job summary

Baw Baw Shire Council is seeking a Service Planning and Improvement Lead to guide and advance service planning, reviews, and business process improvements. You will support the Strategic Service Planning Cycle, profiling, reviews and continuous improvement, and lead the rollout of a process management framework.

The role requires strong experience in strategic planning and stakeholder collaboration, with a focus on delivering sustainable improvements and enhanced customer outcomes for a growing

Qualifications

• Experience in strategic service planning, service review and business process improvement.
• Ability to coordinate stakeholders and drive continuous improvement initiatives.
• Proven capability to project manage and implement process frameworks.

Responsibilities

• Project manage and guide service planning and review across the organisation.
• Lead continuous improvement initiatives to create efficiencies in business processes.
• Coordinate the implementation of a process management framework and support strategic planning cycles.

Skills

Strategic service planning

Service reviews

Business process improvement

Project management

Tools

Prime BPM

Job description

• BAND 7: Insert Range $108,647 - $121,576 + Superannuation.
• Full time permanent, monthly RDO.
• Join a small high performing team, working across the organisation.

Join our team and play a key role in project managing, guiding and providing expertise in understanding and applying service planning and review, and business process improvement. This is an exciting opportunity to ensure our services and processes evolve alongside the needs of our rapidly growing organisation, whilst meeting the needs of our rapidly growing community!

We’re looking for a skilled professional to bring expertise in undertaking service planning and review, creating efficiencies in business processes, and foster a culture of continuous improvement. The role will also administer Council’s key business process mapping software Prime BPM.

About Baw Baw Shire Council

A Baw Baw Shire Council career goes beyond business as usual. You'll find exciting development pathways rich in opportunity. Our thriving and engaged culture-first workplace is built on the passion and talent of people who proudly deliver vital services and exciting projects to a community they care about.

Our organisation comprises of a multicultural workplace of around 400 full-time, part-time and casual employees, all benefiting from great flexibility, work/life sway, study support, health and wellbeing initiatives and ongoing learning and development programs.

At Baw Baw Shire Council, we invite our people to tackle projects that keep them inspired. We encourage the exploration of new ideas. We support the enhancement of building on current skills and developing new ones.

Located adjacent to Melbourne, Baw Baw Shire is one of Victoria's fastest growing municipalities with freeway and V/Line access into Melbourne's CBD and suburbs. This allows easy access to training, seminars and conferences in the city, without diminishing the direct impact that comes from working within a close-knit rural community.

To learn more visit www.bawbawshire.vic.gov.au

About the Role

The Service Planning and Improvement Lead is a strategic role which will project manage, guide and provide expertise in understanding and applying service planning and review, and business process improvement. The role will support Baw Baw Shire’s Strategic Service Planning Cycle, including undertaking service profiling, service reviews and continuous improvement; creating efficiencies in business processes, leading the implementation of a process management framework, and fostering a culture of continuous improvement.

This role offers a rare opportunity for the right candidate to make a substantial impact and work alongside a passionate team of professionals. Join us in this exciting and impactful journey!

About the Successful Candidate

To excel in this position, you will bring strong experience in strategic service planning, service review and business process improvement, with the ability to provide analysis, advice and coordination that supports informed decision-making and aligns activities with Council’s strategic objectives, community priorities and available resources.

You will be skilled at identifying opportunities to improve service effectiveness, efficiency, sustainability and customer outcomes, while working collaboratively with service managers, business process champions and stakeholders to assess, prioritise and implement sustainable improvement initiatives.

Why you'll love working at Baw Baw Shire

We believe in fostering an inclusive workplace where everyone feels valued. We support diversity and encourage applications from persons of all backgrounds. Here are some reasons why you might love working with us:

• Hybrid work is the norm here at Baw Baw for roles that can support it.
• Flexible work options, Baw Baw is committed to work-life balance.
• Learning and development opportunities through professional development programs.
• Access to rostered day off every four weeks (when working full time.)
• Career development opportunities.
• Study/development assistance.
• Employee Assistance Programs (EAP.)
• A thriving Social Club.
• Close to Public transport.
• Ample free parking nearby.

Baw Baw Shire Council is an equal opportunity employer and works in the interest of the safety of children and young people. Our recruitment processes reflect this commitment.