Strategic OTC Operations Specialist

Medtronic

Sydney

On-site

AUD 70,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Medtronic Incentive Plan

Flexible Benefits Package

Job summary

Medtronic is seeking a Strategic Customer Operations Specialist based in Sydney to own the operational Order to Cash (OTC) performance for key accounts. You will be the primary operational contact, collaborating with Customer Service, Supply Chain, and Finance to ensure timely resolution of OTC inquiries and deliver a differentiated customer experience.

The role emphasizes performance monitoring, improvement opportunities, and building strong partnerships with enterprise customers to drive value

Qualifications

Minimum education: High school certificate (Year 12).
At least 2 years in customer service or technical support.

Responsibilities

End-to-end ownership of OTC performance for segmented accounts with a personalized touch.
Act as the operational contact for assigned Enterprise Accounts, coordinating with internal teams.
Monitor and report on open orders, backorders, deliveries, returns, and disputes.
Identify improvement areas and drive service improvements with internal stakeholders.
Prepare regular customer updates and operational reports with proactive communication.
Collaborate with Customer Service, Supply Chain, Warehouse, Finance and Sales for timely issue resolution.
Support continuous improvement initiatives to enhance efficiency and customer experience.