Strategic Operations & Service Delivery Lead

Adactin; Adelaide; On-site; AUD 140,000 - 170,000; Full time

Job summary

Adactin is seeking an experienced Operations / Service Delivery Lead to oversee day-to-day operational activities, coordinate service delivery, manage escalations and ensure the availability and reliability of critical services.

The role acts as a central coordination point across technical teams, management and stakeholders, driving improvements, incident investigations and operational risk management while aligning resources and priorities.

Responsibilities

• Lead and coordinate day-to-day operational activities to ensure the availability and reliability of critical services.
• Provide advice and guidance on service availability, operational planning and continuous improvement.
• Monitor service performance and investigate incidents or breaches of agreed service levels, coordinating appropriate remedial actions.
• Manage escalations and coordinate responses across relevant technical and business teams.
• Coordinate priorities, schedules and resources to support effective operational delivery.
• Ensure management and leadership teams have the information required to support operational activities and process changes.
• Lead and facilitate investigations into significant service incidents and operational issues.
• Engage and collaborate with a broad range of stakeholders, including senior management and technical teams.
• Communicate priorities, risks, issues and recommendations clearly to stakeholders.
• Build stakeholder alignment and gain agreement on proposed actions, conclusions and recommendations.
• Support the ongoing improvement of operational processes, service management practices and governance.

Job description

Adactin is seeking an experienced Operations / Service Delivery Lead to oversee day-to-day operational activities, coordinate service delivery, manage escalations and ensure the availability and reliability of critical services.

The role acts as a central coordination point across technical teams, management and stakeholders, driving improvements, incident investigations and operational risk management while aligning resources and priorities.