Strategic National Accounts Lead: Retention & Growth

Optus; Sydney; Hybrid; AUD 120.000 - 190.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Employee discounts

Flexible working arrangements

Office campus amenities

Generous leave policies

Parental leave 16 weeks

Professional development via Optus U

Diversity & inclusion networks

Wellbeing support

Staff bus transport

Zusammenfassung

Optus is seeking a National Account Manager to lead retention and churn strategies across a national Mid-Market portfolio within Optus Business Centres. You will coordinate with channel partners, customers, and cross-functional teams to protect revenue and build long-term value.

This strategic role requires managing at-risk accounts, delivering multi-product retention plans, and translating ICT offerings into measurable business outcomes while mentoring partners and driving excellent customer

Qualifikationen

• 7-10+ years' experience in B2B sales, account management, or channel partner roles within ICT/telecommunications.
• Demonstrated success retaining high-value customers and reducing churn.
• Strong knowledge of telecommunications and ICT solutions across mobile, fixed, cloud, data.

Aufgaben

• Design and execute retention strategies to reduce churn nationwide.
• Identify and manage port-out threats with early intervention plans.
• Coach Optus Business Centre partners to deliver effective save plans.
• Build relationships with customers, partners, and executives to drive loyalty.
• Collaborate with product, CVM, sales, and technical teams to create ICT solutions.
• Analyze data and trends to improve save rates and retention targets.

Kenntnisse

B2B sales

Account management

Customer retention

Channel partner relationships

Tools

Salesforce

uCRM

Jobbeschreibung

Optus is seeking a National Account Manager to lead retention and churn strategies across a national Mid-Market portfolio within Optus Business Centres. You will coordinate with channel partners, customers, and cross-functional teams to protect revenue and build long-term value.

This strategic role requires managing at-risk accounts, delivering multi-product retention plans, and translating ICT offerings into measurable business outcomes while mentoring partners and driving excellent customer