Strategic Legal Solutions Client Advisor

Thomson Reuters; Sydney; Hybrid; AUD 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Work-life balance

Career development

Benefits package

Culture of inclusion

Social impact programs

Real-world impact

Zusammenfassung

Thomson Reuters is seeking a Lead Legal Solutions Client Adviser to partner with key customers and prospects in the APAC and Middle East region. You will translate LegalTech capabilities into measurable outcomes, drive adoption, and realise value while enhancing the end-to-end customer experience.

You will lead engagements, provide training, measure ROI, and collaborate across sales, CSM, and marketing to drive campaigns and product feedback for ongoing roadmap alignment.

Qualifikationen

• Legal experience and practical knowledge of legal practice.
• Experience in supporting change management and digital transformation efforts.
• Proven customer-centric mindset and commitment to exceptional service.
• In-depth understanding of legal software technology products.
• Experience in building and maintaining strategic customer relationships.
• Excellent executive-level verbal and written communication skills.
• Ability to analyze data and solve complex customer challenges.

Aufgaben

• Lead meetings to understand and document customer use cases, share best practices and advise on embedding strategies.
• Provide training to boost product use and identify opportunities for better utilisation of Thomson Reuters legal solutions and associated platforms.
• Help measure ROI and guide prospects and customers toward desired outcomes.
• Collaborate with teams to find upsell opportunities and ensure customer satisfaction.
• Promote customer success stories and support long-term goal planning.
• Work with sales, CSM, marketing and partners to develop campaigns and align strategies for APAC and the Middle East.
• Collect feedback to inform product development and M&A decisions.

Kenntnisse

LegalTech

Customer-centric

Executive communication

Data analysis

Relationship management

Cross-functional teamwork

Digital transformation

Product adoption

Jobbeschreibung

Thomson Reuters is seeking a Lead Legal Solutions Client Adviser to partner with key customers and prospects in the APAC and Middle East region. You will translate LegalTech capabilities into measurable outcomes, drive adoption, and realise value while enhancing the end-to-end customer experience.

You will lead engagements, provide training, measure ROI, and collaborate across sales, CSM, and marketing to drive campaigns and product feedback for ongoing roadmap alignment.