Lead Legal Solutions Client Adviser

Thomson Reuters; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Work-life balance

Career development

Benefits package

Culture of inclusion

Social impact programs

Real-world impact

Job summary

Thomson Reuters is seeking a Lead Legal Solutions Client Adviser to partner with key customers and prospects in the APAC and Middle East region. You will translate LegalTech capabilities into measurable outcomes, drive adoption, and realise value while enhancing the end-to-end customer experience.

You will lead engagements, provide training, measure ROI, and collaborate across sales, CSM, and marketing to drive campaigns and product feedback for ongoing roadmap alignment.

Qualifications

• Legal experience and practical knowledge of legal practice.
• Experience in supporting change management and digital transformation efforts.
• Proven customer-centric mindset and commitment to exceptional service.
• In-depth understanding of legal software technology products.
• Experience in building and maintaining strategic customer relationships.
• Excellent executive-level verbal and written communication skills.
• Ability to analyze data and solve complex customer challenges.

Responsibilities

• Lead meetings to understand and document customer use cases, share best practices and advise on embedding strategies.
• Provide training to boost product use and identify opportunities for better utilisation of Thomson Reuters legal solutions and associated platforms.
• Help measure ROI and guide prospects and customers toward desired outcomes.
• Collaborate with teams to find upsell opportunities and ensure customer satisfaction.
• Promote customer success stories and support long-term goal planning.
• Work with sales, CSM, marketing and partners to develop campaigns and align strategies for APAC and the Middle East.
• Collect feedback to inform product development and M&A decisions.

Skills

LegalTech

Customer-centric

Executive communication

Data analysis

Relationship management

Cross-functional teamwork

Digital transformation

Product adoption

Job description

Lead Legal Solutions Client Adviser

Are you a customer-obsessed advisor who can translate LegalTech capabilities into measurable outcomes across the APAC and Middle East region? We're seeking a Lead Legal Solutions Client Adviser to partner with key customers and prospects, deepen adoption and value realisation and elevate the end-to-end experience across our Legal Solutions and broader Thomson Reuters portfolio.

In this role, you will drive satisfaction and retention by ensuring customers and key prospects understand LegalTech use cases, focusing on increasing product adoption, utilisation and value realisation. Acting as a trusted legal solutions adviser, you will directly engage with clients and prospects to understand their use cases, drive solution adoption and contribute to the continuous improvement of products and customer experience.

About the Role

• Customer and Prospects Legal Solutions Engagement: Lead meetings to understand and document customer use cases, share best practices and advise on embedding strategies.
• Driving Sales and Adoption: Provide training to boost product use and identify opportunities for better utilisation of Thomson Reuters legal solutions and associated platforms.
• Value Realisation: Help measure ROI and guide prospects and customers toward desired outcomes.
• Retention and Expansion: Collaborate with teams to find upsell opportunities and ensure customer satisfaction.
• Customer Advocacy: Promote customer success stories and support long‑term goal planning.
• Collaboration: Work with sales, CSM, marketing and partners across the APAC and Middle East region to develop campaigns and align strategies.
• Product Roadmap: Collect feedback to inform product development and M&A decisions.
• Thought Leadership: Share insights through papers, events, and community engagement.

About You

• Legal experience and practical knowledge of legal practice.
• Experience in supporting change management and digital transformation efforts.
• Proven customer-centric mindset and commitment to exceptional service.
• In‑depth understanding of legal software technology products.
• Experience in building and maintaining strategic customer relationships.
• Excellent executive‑level verbal and written communication skills.
• Ability to analyze data and solve complex customer challenges.

Additional preferred qualifications include:

• Experience working with cross‑functional and cross‑regional teams.
• Strong understanding of the evolving legal services landscape.
• Experience in project management and delivering technology‑driven initiatives.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro‑bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug‑free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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