Senior Project Officer, Community Engagement (Hybrid)

NSW Department of Customer Service; Parramatta; Hybrid; AUD 133,000 - 147,000; Full time

Job summary

NSW Department of Customer Service is seeking a Senior Project Officer, Community Engagement to lead strategic engagement initiatives across NSW. The role focuses on strengthening the Department's connection with diverse communities and overseeing engagement programs, including the Community Voice Network.

You'll work across projects and stakeholders, developing community-focused resources and identifying opportunities to improve how the Department communicates with customers.

Qualifications

• Experience engaging with diverse communities and stakeholders.
• Ability to translate complex information into accessible materials.

Responsibilities

• Lead and coordinate community engagement projects and programs from planning through to evaluation.
• Manage and enhance the Community Voice Network to gather community insights.
• Build partnerships with community organisations, advocacy groups, government agencies and key stakeholders.
• Identify emerging issues and opportunities to improve community engagement and education activities.
• Develop, maintain, and improve a central library of engagement resources, tools and collateral.
• Translate complex information into practical, accessible community-friendly messages.
• Analyse feedback and trends to inform strategic decision-making and continuous improvement.
• Prepare reports, briefings, and recommendations for senior stakeholders.

Skills

Stakeholder engagement

Community outreach

Project management

Report writing

Job description

NSW Department of Customer Service is seeking a Senior Project Officer, Community Engagement to lead strategic engagement initiatives across NSW. The role focuses on strengthening the Department's connection with diverse communities and overseeing engagement programs, including the Community Voice Network.

You'll work across projects and stakeholders, developing community-focused resources and identifying opportunities to improve how the Department communicates with customers.