Strategic Leader - Community Safety Operations

City of Melville; Perth; On-site; AUD 130,000 - 150,000; Full time

Benefits offered by this job

Flexible working arrangements

LeisureFit membership

Birthday Leave

Paid parental leave

Additional leave options

Superannuation co-contribution

Salary packaging and novated leasing

Professional development and studyass

Wellbeing programs

Employee social club

Job summary

The City of Melville is seeking a Service Lead for MelSafe – Community Safety Operations. You will provide strategic and operational leadership for 24/7 frontline patrols, leverage data and technology, and drive a culture of professionalism and continuous improvement. This permanent full-time role offers a competitive salary and superannuation.

Location is the City of Melville Civic Centre. You will build strong partnerships, monitor KPIs and guide education, compliance and enforcement of Local

Qualifications

• Proven experience leading large frontline service delivery teams.
• Strong people leadership, coaching and performance management.
• Experience using technology, operational intelligence and data to improve service performance.
• Excellent written and verbal communication with staff, customers and stakeholders.

Responsibilities

• Lead frontline workforce and 24/7 service delivery.
• Manage workforce planning, rostering and deployment.
• Drive service performance through data analytics and tech.Lead complex incident responses and projects.
• Maintain partnerships with WA Police and government agencies.

Skills

Strategic leadership

Operational leadership

People management

Data analytics

Stakeholder management

Project management

Communication

Regulatory/compliance knowledge

Customer service

Decision making

Education

Relevant tertiary qualifications in Public Safety or Business Management

Tools

Data analytics platforms

Operational technology

Workforce rostering systems

Job description

The City of Melville is seeking a Service Lead for MelSafe – Community Safety Operations. You will provide strategic and operational leadership for 24/7 frontline patrols, leverage data and technology, and drive a culture of professionalism and continuous improvement. This permanent full-time role offers a competitive salary and superannuation.

Location is the City of Melville Civic Centre. You will build strong partnerships, monitor KPIs and guide education, compliance and enforcement of Local