Strategic IT Operations Leader: Cloud & Service Delivery

FIRST PEOPLE Recruitment Solutions; Brisbane; On-site; AUD 180,000 - 260,000; Full time

Job summary

Indigenous Business Australia (IBA) seeks an Associate Director, IT Operations to lead IT service delivery, ensure reliable, secure, and cost-effective technology services for staff and communities nationwide.

Reporting to the CITO, you will oversee MSP relationships, cloud/network initiatives, and budget management while guiding a small, capable team. You will also act as CITO when required, ensuring governance and strategic IT alignment.

Qualifications

• Demonstrated cultural capability and experience working respectfully with Aboriginal and Torres Strait Islander peoples, communities or organisations
• 10+ years of progressive leadership experience across IT operations and service delivery
• Experience managing service desk and service delivery teams through a managed service provider arrangement (ServiceNow experience desirable)
• Strong knowledge of IT infrastructure, cloud, network and end-user computing, including Microsoft products and platforms
• Proven experience managing budgets, procurement and large, complex vendor contracts with a focus on value, transparency and cost control
• Experience in government applying the PGPA Act and Commonwealth Procurement Rules to major technology purchases and contracts
• Strong risk management, analytical and problem-solving skills, with the ability to make timely, informed decisions
• Excellent written and verbal communication, including explaining IT changes to executives, staff and vendors
• A bachelor's or master's degree in IT, business administration or a related field; ITIL, Prosci or PMP certification is highly desirable
• Willingness to undertake regional and remote travel, including overnight stays as required

Responsibilities

• Oversee ICT managed service providers, including service desk, incident, change and asset management, to ensure reliable service and strong contractual outcomes
• Lead the planning, implementation and maintenance of cloud, network and end-user computing systems, including oversight of cloud engineering
• Manage key ICT contracts, including sourcing, negotiation, renewals and supplier performance
• Manage IT budgets, forecasts, invoices and performance metrics across IT operations
• Communicate IT changes clearly to staff and stakeholders across IBA
• Provide direction across IT Operations, advise executive leadership and act as CITO when required
• Proactively manage operational risk and compliance with relevant standards and regulations
• Build and mentor a high-performing team focused on engagement, innovation and accountability
• Work in culturally informed and respectful ways with Aboriginal and Torres Strait Islander customers, colleagues and stakeholders

Skills

Cultural capability

IT operations leadership

Service desk management

Vendor contracts management

Budgets & procurement

IT infrastructure knowledge

Cloud & networking

Communication skills

Travel willingness

Education

Bachelor's or Master's degree in IT/business

Tools

ServiceNow

Job description

Indigenous Business Australia (IBA) seeks an Associate Director, IT Operations to lead IT service delivery, ensure reliable, secure, and cost-effective technology services for staff and communities nationwide.

Reporting to the CITO, you will oversee MSP relationships, cloud/network initiatives, and budget management while guiding a small, capable team. You will also act as CITO when required, ensuring governance and strategic IT alignment.