Associate Director, IT Operations & Service Delivery

FIRST PEOPLE Recruitment Solutions; Sydney; On-site; AUD 180,000 - 240,000; Full time

Job summary

First People Recruitment Solutions in Sydney CBD NSW seeks an Associate Director, IT Operations. You will lead IT service delivery, oversee MSP partnerships, and manage budgets to ensure reliable, secure technology supporting Aboriginal and Torres Strait Islander communities.

You will guide a small team, maintain vendor contracts, and may act as CITO in their absence. A strategic, hands-on leader with government procurement experience is valued.

Qualifications

• 10+ years in IT operations leadership.
• Experience with MSPs and ServiceNow.
• Strong budgeting and procurement experience in government.
• Willingness to travel regionally and remotely as needed.

Responsibilities

• Oversee IT operations and service delivery to ensure reliable, secure, and cost-effective services.
• Lead MSP relationships including service desk, incident and asset management.
• Manage IT budgets, procurement, and vendor contracts; report to executives.
• Provide guidance to staff and act as CITO when required.

Skills

IT operations leadership

Budget management

Vendor management

Cloud & networks

Stakeholder communication

Govern procurement knowledge

Team leadership

Regional travel

Education

Bachelor's or Master's in IT/Business

ITIL/Prosci/PMP certification

Tools

ServiceNow

Microsoft 365

Contract management tools

Job description

First People Recruitment Solutions in Sydney CBD NSW seeks an Associate Director, IT Operations. You will lead IT service delivery, oversee MSP partnerships, and manage budgets to ensure reliable, secure technology supporting Aboriginal and Torres Strait Islander communities.

You will guide a small team, maintain vendor contracts, and may act as CITO in their absence. A strategic, hands-on leader with government procurement experience is valued.