Strategic Insights Manager — Major Client Partner

Resources Group; Sydney; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible working

26 days annual leave

Superannuation available

Job summary

Resources Group in Sydney is seeking a Research Manager to lead a major client program, guiding end-to-end quantitative studies from proposal to delivery and translating insights into commercial recommendations.

You will work closely with CX, NPS, and brand tracking initiatives, manage stakeholders across marketing, customer experience and product, and mentor junior team members in a collaborative, high-performing culture.

Qualifications

• 4+ years' experience in market research or customer insights.
• Experience on a major client account or supporting a large organization.
• Experience delivering CX, NPS, brand tracking programs or similar ongoing research.
• Exposure to sectors such as financial services, retail, telecommunications, insurance or similar customer-centric industries.
• Excellent project management and a strong quantitative research foundation.
• Confidence presenting insights and building long-term client relationships.
• Collaborative, commercially minded approach and passion for client service.

Responsibilities

• Lead end-to-end quantitative research projects from proposal through to delivery.
• Deliver CX, NPS, customer advocacy and brand tracking programs.
• Translate complex data into clear, commercially relevant recommendations.
• Build trusted relationships across a large, multi-stakeholder client environment.
• Present insights that influence customer, product and commercial strategy.
• Support and mentor junior team members while working with senior client leaders.

Skills

Quantitative research

CX tracking

Stakeholder management

Client relationships

Project management

Presenting insights

Job description

Resources Group in Sydney is seeking a Research Manager to lead a major client program, guiding end-to-end quantitative studies from proposal to delivery and translating insights into commercial recommendations.

You will work closely with CX, NPS, and brand tracking initiatives, manage stakeholders across marketing, customer experience and product, and mentor junior team members in a collaborative, high-performing culture.