Manager, Strategic Customer Insights

Resources Group; Sydney; On-site; AUD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible working

26 days annual leave

Superannuation available

Job summary

Resources Group in Sydney is seeking a Research Manager to lead a major client program, guiding end-to-end quantitative studies from proposal to delivery and translating insights into commercial recommendations.

You will work closely with CX, NPS, and brand tracking initiatives, manage stakeholders across marketing, customer experience and product, and mentor junior team members in a collaborative, high-performing culture.

Qualifications

• 4+ years' experience in market research or customer insights.
• Experience on a major client account or supporting a large organization.
• Experience delivering CX, NPS, brand tracking programs or similar ongoing research.
• Exposure to sectors such as financial services, retail, telecommunications, insurance or similar customer-centric industries.
• Excellent project management and a strong quantitative research foundation.
• Confidence presenting insights and building long-term client relationships.
• Collaborative, commercially minded approach and passion for client service.

Responsibilities

• Lead end-to-end quantitative research projects from proposal through to delivery.
• Deliver CX, NPS, customer advocacy and brand tracking programs.
• Translate complex data into clear, commercially relevant recommendations.
• Build trusted relationships across a large, multi-stakeholder client environment.
• Present insights that influence customer, product and commercial strategy.
• Support and mentor junior team members while working with senior client leaders.

Skills

Quantitative research

CX tracking

Stakeholder management

Client relationships

Project management

Presenting insights

Job description

Manager, Strategic Customer Insights Sydney $AUD 110-130,000 + Super (Negotiable) - (posted Jul 14 2026)

Job Spec: Love managing big client relationships and delivering research that genuinely influences business decisions?

Join a highly regarded insights consultancy that's built its reputation on developing long-term partnerships with some of Australia's most recognised brands. Combining strategic thinking, commercial acumen and rigorous research, they help clients better understand their customers, strengthen experiences and make smarter business decisions.

They're now looking for a Research Manager to join the team supporting one of the firm's largest and most established client accounts.

Working alongside an experienced Client Director, you'll become a trusted day-to-day partner, leading ongoing research programs and working closely with stakeholders across insights, marketing, customer experience, product and strategy.

The Opportunity

This is a fantastic opportunity for someone who enjoys becoming an extension of their client's team.

Rather than juggling lots of smaller accounts, you'll develop deep knowledge of one major client, managing a broad program of quantitative research that spans customer experience, advocacy, brand and strategic insight.

You’ll:

• Lead end-to-end quantitative research projects from proposal through to delivery
• Deliver CX, NPS, customer advocacy and brand tracking programs
• Translate complex data into clear, commercially relevant recommendations
• Build trusted relationships across a large, multi-stakeholder client environment
• Present insights that influence customer, product and commercial strategy
• Support and mentor junior team members while working closely with senior client leaders.

About You

• Around 4+ years' experience in market research or customer insights
• Experience working on a major client account or supporting a large, complex organisation with multiple stakeholder groups
• Strong experience delivering CX, NPS, customer advocacy, brand tracking or other ongoing research programs
• Exposure to sectors such as financial services, retail, telecommunications, insurance or other customer-centric industries
• Excellent project management skills and a strong quantitative research foundation
• Confidence presenting insights and building long-term client relationships
• A collaborative, commercially minded approach and genuine passion for delivering exceptional client service.

What's on Offer?

• The opportunity to become deeply embedded within a flagship client partnership
• Meaningful strategic work with direct exposure to senior stakeholders
• Mentoring from experienced client leaders and clear career progression
• A collaborative, supportive and high-performing culture
• $110,000-$140,000 + Super (Negotiable), flexible working and 26 days annual leave.

About Resources Group

Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.

Who to contact: Please contact Rowan Haylett at Resources Group on 04498 80582 to discuss things further, or email ********@resourcesgroup.com