Account Director - Strategic Insights & Customer Understanding

Resources Group; Sydney; On-site; AUD 130,000 - 180,000; Full time

Job summary

Resources Group is seeking an Account Director to lead major client relationships and deliver strategic research programmes in Australia. This senior role blends quantitative and qualitative research, customer insights, brand and CX strategy in a fast-growing consultancy.

The successful candidate will design and deliver research from proposals to delivery, mentor researchers and contribute to proposals and thought leadership across a diverse portfolio of brands and clients.

Qualifications

• 6+ years' experience within a market research agency, insights consultancy or related consulting environment.
• Strong quantitative research expertise across tracking, ad hoc and strategic research programmes.
• Hands-on qualitative research experience, including moderating focus groups, depth interviews and workshops.
• Experience designing and delivering quant/qual research projects.
• Excellent analytical, storytelling and presentation skills.
• Commercially aware, with the ability to connect insights to business strategy and outcomes.
• Experience managing multiple stakeholders and complex projects.
• A collaborative leadership style and genuine passion for developing others.

Responsibilities

• Lead strategic client relationships and act as a trusted advisor to senior stakeholders.
• Design and oversee quantitative + qualitative methodology research programmes from proposal through to delivery.
• Lead qualitative projects including discussion guide development, moderation, workshops, stakeholder interviews and insight synthesis.
• Deliver strategic recommendations that help clients solve complex business challenges and make better decisions.
• Present research findings and consultative recommendations to senior and executive-level audiences.
• Drive account growth through outstanding client service, commercial thinking and identification of new opportunities.
• Mentor and develop researchers, contributing to a high-performing and collaborative team culture.
• Contribute to proposals, thought leadership and the continued growth of the consultancy.

Job description

Resources Group is seeking an Account Director to lead major client relationships and deliver strategic research programmes in Australia. This senior role blends quantitative and qualitative research, customer insights, brand and CX strategy in a fast-growing consultancy.

The successful candidate will design and deliver research from proposals to delivery, mentor researchers and contribute to proposals and thought leadership across a diverse portfolio of brands and clients.