Strategic Ict Change & Communications Analyst (Hybrid)

Department: Change And Transformation; Sydney; On-site; AUD 154,000 - 178,000; Full time

Job summary

The Department of Customer Service (DCS) is seeking an experienced Manager, Internal Communications to lead a team of communications professionals and provide strategic communications advice to senior executives, including the Secretary, Chief People Officer and senior executive teams. The role focuses on employee engagement, culture, and translating complex organisational priorities into clear messages.

You will drive enterprise-wide employee communications and engagement initiatives,

Qualifications

• Extensive experience providing communications advice to senior executives.
• Strong leadership and people management capability.
• Proven ability to influence stakeholders and negotiate.
• Excellent written and verbal communication skills.
• Ability to translate complex information into clear messages.

Responsibilities

• Lead a team of communications professionals and provide strategic communications advice to senior executives.
• Develop enterprise-wide employee communications and engagement initiatives.
• Collaborate with senior leaders and stakeholders to shape communication approaches for complex priorities.
• Ensure staff receive clear, timely and meaningful information.
• Develop reporting, dashboards and evaluation frameworks to measure communication effectiveness.

Skills

Communications leadership

Stakeholder engagement

Strategic thinking

Excellent writing

Team leadership

Job description

Manager, Internal Communications

Grade: Clerk 11/12 - $154,231 – $178,369 + superannuation and leave loading
Location: McKell, Sydney
Term: Temp 6 months with possibility of extension
Applications Close: 10:00am Thursday 12th November 2026

The Department of Customer Service (DCS) is committed to high quality customer service delivery, effective and efficient regulation, and innovative digital enablement of government. Within Brand, Digital and Communications, the Internal Communications team plays a critical role in connecting employees with organisational priorities, strategic change and people initiatives.

We are seeking an experienced Manager, Internal Communications to lead a team of communications professionals and provide strategic communications advice to senior executives, including the Secretary, Chief People Officer and senior executive teams. The role is pivotal in delivering employee engagement and communication strategies to strengthen culture, build understanding and support organisational performance.

As Manager, Internal Communications, you will lead the development and delivery of enterprise‑wide employee communications and engagement initiatives to support DCS's strategic objectives.

Working closely with senior leaders and stakeholders across the department, you will provide trusted advice, shape communication approaches for complex organisational priorities and ensure staff receive clear, timely and meaningful information. You will also lead a team of communications specialists, champion best practice internal communications and use data, insights and emerging trends to continuously improve communication effectiveness and employee engagement outcomes.

Key Responsibilities

• Partner with the Secretary and Deputy Secretary, People & Corporate Services to deliver key communications objectives.
• Lead the strategic development and delivery of internal communications and employee engagement initiatives.
• Manage and develop a high‑performing team of communications professionals.
• Develop reporting, dashboards and evaluation frameworks to measure communication effectiveness and inform decision‑making.
• Identify emerging risks, issues and opportunities and provide proactive communications advice and recommendations.
• Collaborate across Brand, Digital and Communications to deliver seamless and consistent communication outcomes.
• Drive innovation and continuous improvement through contemporary communications practices, employee engagement approaches and technology solutions.

About You

• You're a confident and influential communications leader who enjoys working at both strategic and operational levels.
• You know how to build trusted relationships with executives, navigate competing priorities and deliver communications that resonate with diverse audiences.
• You combine strong judgement with excellent writing skills and can translate complex information into clear, engaging messages.

To be successful in this role, you'll be someone who:

• Has extensive experience providing communications advice to senior executives and leadership teams.
• Demonstrates strong leadership skills and experience managing people and developing capability.
• Excels at stakeholder engagement, influence and negotiation.
• Can manage multiple priorities in a dynamic and evolving environment.
• Uses insights, data and measurement to strengthen communication outcomes.
• Thinks strategically while delivering high‑quality work and results.
• Builds strong collaborative relationships across diverse teams and stakeholder groups.
• Demonstrated experience providing strategic communications advice and services to senior executive stakeholders.
• Strong experience leading internal communications, employee engagement or organisational communications programs.
• Proven ability to manage stakeholders, influence outcomes and deliver high‑quality communication solutions.
• Exceptional written and verbal communication skills.