Strategic Growth Account Manager for Digital Campaigns

Coates; Sydney; Sur place; AUD 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Commission structure

Superannuation

Résumé du poste

Coates is seeking an Account Manager to lead a portfolio of tradie clients from our Sydney CBD office. You will drive growth, engagement and retention while delivering strategic advice to maximise campaign performance and ROI.

This role focuses on onboarding, inbound and outbound outreach, and building strong customer relationships across Australia. You will educate clients on online marketing best practices, manage campaigns, and collaborate with Product and Marketing to advocate for customer

Qualifications

• Experience in Account Management, Sales, Customer Success, or Customer Service.
• Exposure to a target-driven or KPI-based environment.
• Strong communication skills with the ability to influence and build trust with customers.
• Customer-first mindset and ability to understand client business goals.
• Confidence interpreting campaign performance and providing recommendations.

Responsabilités

• Managing a portfolio of tradie clients, focusing on growth, engagement, and retention
• Providing strategic advice to help clients maximise campaign performance and ROI
• Educating customers on best practices for online marketing and lead generation
• Running onboarding calls for new clients and helping them get the most from their campaigns
• Handling inbound client enquiries and building strong ongoing relationships
• Executing outbound campaigns to upgrade clients into higher-tier product plans
• Monitoring campaign performance and providing data-driven recommendations
• Supporting retention efforts, including proactive engagement and collection calls when required
• Collaborating with Product and Marketing teams to advocate for customer needs

Connaissances

Account management

Sales experience

Customer success

Customer service

Communication

Time management

Problem solving

Relationship building

Outils

Salesforce

Description du poste

Coates is seeking an Account Manager to lead a portfolio of tradie clients from our Sydney CBD office. You will drive growth, engagement and retention while delivering strategic advice to maximise campaign performance and ROI.

This role focuses on onboarding, inbound and outbound outreach, and building strong customer relationships across Australia. You will educate clients on online marketing best practices, manage campaigns, and collaborate with Product and Marketing to advocate for customer