Strategic Global Business Events Manager

Compass Group USA; Redmond; On-site; AUD 135,000 - 142,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Job summary

Eurest, part of Compass Group USA, is seeking a Business Manager to lead the Eventions planning team and oversee logistics, client relationships, and process improvements across centers. The role emphasizes safeguarding SLAs, coordinating with vendors, and driving strategic initiatives in a fast-paced environment.

The position requires executive-event planning experience, strong leadership, and excellent communication.

Qualifications

• Bachelor's degree or equivalent experience.
• Extensive experience with Microsoft Office Suite and current on Microsoft Industry Trends.
• Able to quickly learn new tools/software.
• 3-5 years of experience in Customer Service.
• 3 years of experience planning executive events. Experience planning business events – product releases, Trade Shows, conferences, etc. If not large, must have experience planning several high-level events at once.
• Event planning certification; such as CMP or CSEP is a plus. Especially if no event planning experience.
• Extremely professional and client focused. Able to interact with all levels of business clients.
• Strong leadership, interpersonal and customer service skills.
• Excellent communication skills are a must (both verbal & written).
• Must be process oriented, organized and have attention to detail, yet also be flexible.
• Self-motivated and able to keep up in a strategic and fast paced environment.
• Independent, yet able to follow guidelines well and shows a good sense of judgment. Also able to work well on a team.
• Comfortable communicating with a global community, i.e. various cultures and languages.
• Organized and task driven. Strong documentation and communication skills.

Responsibilities

• Partner with global stakeholders across Eventions and other segments and maintain strong knowledge of the various programs ensuring cohesion and customization as needed.
• Develop & propose operational processes & procedures by analyzing business needs & goals at a daily program & operational level. Additionally, maintaining all necessary role-specific documentation, including but not limited to email templates, training manuals, and SharePoint sites.
• Initiate and strategic planning to keep pace with industry growth, the number of supported sites, and evolving customer and stakeholder needs.
• Maintain top-quality hospitality vendors; establishing efficient processes to ensure consistent and seamless experiences for our guests (technical assistance, catering, transportation, interpretation, dinner reservations, furniture changes, etc.)
• Manage high-level non-briefing events and projects, ensuring all necessary logistical arrangements are made to support the event (space planning, coordinating vendor services including catering, A/V etc)
• Organize & manage updates of key information & resources in OneNote & on SharePoint, sharing updates with the team & stakeholders as needed.
• Thoroughly understand internal Tool & reporting features, acting as the team liaison for all questions, concerns & new feature requests.
• Nurture long-term relationships among clients, stakeholders, and vendor teams, fostering a strong team alliance & driving collaboration across our centers.
• Other duties as assigned.

Skills

Leadership

Client relations

Communication

Project management

Process improvement

Team supervision

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

SharePoint

Job description

Eurest, part of Compass Group USA, is seeking a Business Manager to lead the Eventions planning team and oversee logistics, client relationships, and process improvements across centers. The role emphasizes safeguarding SLAs, coordinating with vendors, and driving strategic initiatives in a fast-paced environment.

The position requires executive-event planning experience, strong leadership, and excellent communication.