Strategic Facilities Leader - Multi-Site Portfolio

cw; Sydney; Sur place; AUD 150 000 - 210 000; Plein temps

Résumé du poste

Cushman & Wakefield is seeking an experienced Facilities Management Lead to oversee strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. Reporting to the Account Director, you will lead a team of Service Delivery Managers to deliver exceptional outcomes for our client.

The role is a Full-Time, Fixed-Term Contract based in Sydney, focusing on safety, asset performance, and service excellence across multi-site portfolios.

Qualifications

• Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios.
• Proven experience managing large-scale maintenance and asset management programs.
• Strong client relationship and stakeholder management skills.
• Demonstrated experience leading and developing operational teams.
• Sound knowledge of contractor management, procurement processes, and service delivery.
• Strong financial acumen with experience managing budgets and operational expenditure.
• Excellent communication, negotiation, and problem-solving abilities.
• Strong understanding of WHS, compliance, and risk management requirements.
• Proficiency in Microsoft Office and facilities management systems.

Responsabilités

• Lead the delivery of facilities management services across a diverse client portfolio.
• Develop and implement strategic asset management and lifecycle plans.
• Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements.
• Oversee preventative and reactive maintenance programs to minimise operational disruptions.
• Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings.
• Build and maintain strong relationships with client representatives and key stakeholders.
• Support the Account Director in achieving client objectives and enhancing service delivery.
• Act as the key escalation point for operational issues and critical incidents.
• Deliver exceptional customer experience through proactive communication and relationship management.
• Provide leadership, guidance, and support to a team of Service Delivery Managers.
• Drive accountability against contractual obligations, KPIs, and service level agreements.
• Foster a culture of collaboration, safety, and continuous improvement.
• Ensure seamless coordination between operational teams and shared service functions.
• Manage operational budgets and expenditures within delegated authority levels.
• Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals.
• Identify opportunities for cost efficiencies while maintaining service quality.
• Champion a strong safety culture across the portfolio.
• Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies.
• Lead incident investigations, risk assessments, and corrective actions.
• Monitor contractor compliance and performance to maintain safe operating environments.

Connaissances

Facilities management

Client relationship management

Operational team leadership

Contractor management

Budgeting

WHS compliance

Microsoft Office

Facilities management systems

Description du poste

Cushman & Wakefield is seeking an experienced Facilities Management Lead to oversee strategic and operational management of a diverse Transport for NSW (TfNSW) property portfolio. Reporting to the Account Director, you will lead a team of Service Delivery Managers to deliver exceptional outcomes for our client.

The role is a Full-Time, Fixed-Term Contract based in Sydney, focusing on safety, asset performance, and service excellence across multi-site portfolios.