Senior Facilities Lead: Portfolio & Asset Management

Cushman & Wakefield; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Career development

Collaborative culture

Exposure to high-profile portfolio

Tangible impact on asset performance

Flexible workplace

Job summary

Cushman & Wakefield is seeking a Facilities Management Lead to oversee the strategic and operational management of a diverse TfNSW property portfolio. The role reports to the Account Director and leads a team of Service Delivery Managers to ensure safety, compliance, asset performance, and service excellence.

The successful candidate will drive cost-efficient maintenance programs, manage budgets, and maintain strong client and stakeholder relationships across a multi-site portfolio in a

Qualifications

• Extensive facilities management experience across commercial, government, infrastructure, or complex multi-site portfolios.
• Proven experience managing large-scale maintenance and asset management programs.
• Strong client relationship and stakeholder management skills.
• Demonstrated experience leading and developing operational teams.
• Sound knowledge of contractor management, procurement processes, and service delivery.
• Strong financial acumen with experience managing budgets and operational expenditure.
• Excellent communication, negotiation, and problem-solving abilities.
• Strong understanding of WHS, compliance, and risk management requirements.
• Proficiency in Microsoft Office and facilities management systems.

Responsibilities

• Lead the delivery of facilities management services across a diverse client portfolio.
• Develop and implement strategic asset management and lifecycle plans.
• Ensure all assets are maintained in accordance with contractual, legislative, environmental, and safety requirements.
• Oversee preventative and reactive maintenance programs to minimise operational disruptions.
• Conduct portfolio reviews and identify opportunities for service improvement, innovation, and cost savings.
• Build and maintain strong relationships with client representatives and key stakeholders.
• Support the Account Director in achieving client objectives and enhancing service delivery.
• Act as the key escalation point for operational issues and critical incidents.
• Deliver exceptional customer experience through proactive communication and relationship management.
• Provide leadership, guidance, and support to a team of Service Delivery Managers.
• Drive accountability against contractual obligations, KPIs, and service level agreements.
• Foster a culture of collaboration, safety, and continuous improvement.
• Ensure seamless coordination between operational teams and shared service functions.
• Manage operational budgets and expenditures within delegated authority levels.
• Oversee procurement activities, contractor engagement, purchase orders, quotations, and invoice approvals.
• Identify opportunities for cost efficiencies while maintaining service quality.
• Champion a strong safety culture across the portfolio.
• Ensure compliance with WHS legislation, client requirements, and Cushman & Wakefield policies.
• Lead incident investigations, risk assessments, and corrective actions.
• Monitor contractor compliance and performance to maintain safe operating environments.

Skills

Facilities management

Client relationships

Team leadership

Budget management

WHS compliance

Tools

Microsoft Office

Facilities management systems

Job description

Cushman & Wakefield is seeking a Facilities Management Lead to oversee the strategic and operational management of a diverse TfNSW property portfolio. The role reports to the Account Director and leads a team of Service Delivery Managers to ensure safety, compliance, asset performance, and service excellence.

The successful candidate will drive cost-efficient maintenance programs, manage budgets, and maintain strong client and stakeholder relationships across a multi-site portfolio in a