Strategic Enterprise Cloud Solutions Partner

Macquarie Technology Group; Sydney; On-site; AUD 100,000 - 150,000; Full time

Job summary

Macquarie Cloud Services in Sydney is seeking an experienced Customer Success professional to own a portfolio of enterprise cloud customers. You’ll act as a trusted advisor to senior business and technology leaders and translate technology investments into measurable business outcomes.

Collaborating with Sales, Service Delivery, Product and Technical teams, you’ll lead strategic reviews, renewals and long-term customer value while balancing commercial objectives and customer outcomes.

Qualifications

• 3+ years’ experience in Customer Success, Account Management or related role in cloud/tech.
• Proven ability to manage customer portfolios and drive renewals and value.
• Strong communication with executive sponsors and senior stakeholders.

Responsibilities

• Own a portfolio of enterprise cloud customers and build trusted relationships.
• Act as a strategic advisor to economic buyers and senior decision-makers.
• Translate technology investments into measurable business outcomes.
• Develop and execute account strategies to improve outcomes and protect revenue.
• Lead business reviews, executive engagements and customer value conversations.
• Drive renewals, contract discussions and long-term customer strategy.
• Identify early signs of risk and execute retention actions.
• Collaborate with Sales, Service Delivery, Product and Technical teams.

Skills

Customer Success

Account Management

Relationship Building

Business Acumen

Education

Business or IT degree

Tools

CRM software

Job description

Macquarie Cloud Services in Sydney is seeking an experienced Customer Success professional to own a portfolio of enterprise cloud customers. You’ll act as a trusted advisor to senior business and technology leaders and translate technology investments into measurable business outcomes.

Collaborating with Sales, Service Delivery, Product and Technical teams, you’ll lead strategic reviews, renewals and long-term customer value while balancing commercial objectives and customer outcomes.