Strategic Engagement & Delivery Lead

Databricks Inc.; Sydney; On-site; AUD 180,000 - 230,000; Full time

Job summary

Databricks is seeking an Engagement Manager to guide customer value realization through the Databricks platform. You will define and orchestrate engagements, manage delivery and follow-up of professional services and training, and partner with Sales, Field Engineering, Partners Support and Product teams to ensure success.

You will lead customer-facing initiatives end-to-end, scope and estimate work, and drive delivery excellence while achieving KPIs.

Qualifications

• Senior customer-facing roles requiring a mix of influencing, validating, negotiating, understanding and execution.
• Excellent customer-facing skills and the ability to communicate with and develop relationships at all levels including executives.
• Consistent track record of identifying customer needs and delivering solutions.
• Demonstrate leadership to enforce governance and drive delivery excellence.
• Strong service delivery and program management skills with the ability to translate outcomes into program plans.
• Proven experience in estimating effort and scope for services.
• Proven experience in meeting KPIs and targets including CSAT, Bookings and Revenue.
• Outstanding communication and customer relationship skills.

Responsibilities

• Demonstrate a passion for the job and lead by example by putting Databricks and customers first to achieve the sales and delivery mission.
• Collaborate with sales, engage early in the process to understand customer needs and ensure delivery success.
• Identify opportunities for new services by addressing potential use-cases and articulating business value.
• Develop commercial models to address budget constraints for success.
• Performs as the Engagement Manager with accountability for meeting KPIs.
• Articulate customer success stories, services offerings, and metrics that demonstrate value.

Skills

Data & AI domain knowledge

Senior customer-facing

Executive communication

Leadership experience

Program management

KPIs & CSAT

Requirements estimation

Stakeholder management

Tools

Databricks platform

Job description

Databricks is seeking an Engagement Manager to guide customer value realization through the Databricks platform. You will define and orchestrate engagements, manage delivery and follow-up of professional services and training, and partner with Sales, Field Engineering, Partners Support and Product teams to ensure success.

You will lead customer-facing initiatives end-to-end, scope and estimate work, and drive delivery excellence while achieving KPIs.