Strategic Delivery Business Analyst (12-Month Contract)

Aia; Sydney; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Training and development opportunities

Internal mobility and career growth

Leave entitlements and wellbeing

Job summary

AIA Australia is seeking a Business Analyst (Strategic Delivery) to join the Retail Distribution Strategic Delivery team on a 12-month fixed term contract. You will identify business needs, document requirements and support delivery of strategic initiatives across the organisation.

You will facilitate workshops, map current processes and develop business cases, ensuring solutions meet objectives while upholding governance and risk controls.

Qualifications

• Experience in Business Analysis, Process Improvement, Project Delivery Support or a similar role.
• Experience supporting business initiatives from requirements gathering through to implementation.
• Strong business analysis, problem-solving and critical thinking capabilities.
• Proven ability to gather, analyse, document and communicate business requirements effectively.
• Experience developing process maps, business documentation and operational procedures.
• Strong stakeholder management skills, with the ability to engage and influence stakeholders at all levels.
• Excellent written, verbal and facilitation skills, with the ability to communicate complex information clearly.
• Strong organisational skills and the ability to manage competing priorities and deadlines.
• A customer-focused mindset with a passion for continuous improvement and operational excellence.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and process mapping tools such as Visio.
• Experience with Jira and Confluence, or similar project and collaboration tools, is desirable.
• Knowledge of Agile and/or project delivery frameworks.
• Experience within Insurance, Financial Services or a related industry will be highly regarded.

Responsibilities

• Partner with stakeholders across Retail Distribution and the wider enterprise to understand business challenges, opportunities and requirements.
• Facilitate workshops, discussions and stakeholder engagement activities to gather and document business requirements.
• Analyse current state processes and identify opportunities for improvement, simplification and operational efficiency.
• Develop business requirements, process maps, gap analyses, business cases and supporting documentation.
• Support project delivery activities including planning, impact assessments, testing coordination, business readiness and implementation activities.
• Collaborate with business, technology and project teams to ensure solutions meet business needs and agreed objectives.
• Coordinate user acceptance testing, issue resolution and transition activities to support successful implementation outcomes.
• Maintain accurate project documentation, delivery artefacts and reporting materials.
• Contribute to the development of standard operating procedures and operational documentation.
• Support continuous improvement initiatives by identifying and implementing enhancements to processes, systems and customer experiences.
• Ensure risk, compliance and governance requirements are appropriately considered and incorporated into business initiatives.
• Build strong working relationships across the organisation and contribute to a collaborative, high-performing team culture.

Skills

Business Analysis

Process Improvement

Project Delivery Support

Stakeholder Engagement

Requirements Gathering

Workshop Facilitation

Analytical Thinking

Agile Delivery

Excel

Visio

Tools

Jira

Confluence

Visio

Job description

AIA Australia is seeking a Business Analyst (Strategic Delivery) to join the Retail Distribution Strategic Delivery team on a 12-month fixed term contract. You will identify business needs, document requirements and support delivery of strategic initiatives across the organisation.

You will facilitate workshops, map current processes and develop business cases, ensuring solutions meet objectives while upholding governance and risk controls.