Strategic Customer Success Lead | Flexible Work

Aussie Broadband; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

26 weeks paid parental leave

Discounted internet

20% off Mobile services

Fitness Passport

Flexible working arrangements

Employee Assistance Program (EAP)

Staff discounts with partners

Monthly rewards and recognition

Training and development resources

Job summary

Aussie Broadband in Sydney is seeking a Senior Customer Success Manager to help customers achieve long-term success. You will act as a trusted advisor, partnering with CS, Delivery and Commercial teams to ensure initiatives are delivered and value is maximised.

You will lead onboarding and ongoing success efforts, manage priorities and project sequencing, and drive improvements to customer experience. Flexible working arrangements are available to support work-life balance.

Qualifications

• Experience building relationships with senior leaders and executives.
• Strong problem-solving skills and empathy in complex situations.
• Balance strategic thinking with hands-on execution.
• Experience managing complex customer engagements and cross-functional initiatives.
• Excellent communication, facilitation and presentation abilities.
• Adaptability and continuous improvement mindset.
• Background in Customer Success, Service Delivery, Operations, Telecoms or Tech.

Responsibilities

• Build and maintain trusted customer relationships as a key advisor.
• Partner with customers to maximise value from products and services.
• Coordinate onboarding, implementation, and ongoing success initiatives.
• Manage priorities, capacity and project sequencing with stakeholders.
• Drive continuous improvement to enhance customer experience.
• Identify risks and develop collaborative solutions.

Skills

Stakeholder relationships

Strategic thinking

Communication

Delivery management

Telecom knowledge

Tools

CRM systems

Job description

Aussie Broadband in Sydney is seeking a Senior Customer Success Manager to help customers achieve long-term success. You will act as a trusted advisor, partnering with CS, Delivery and Commercial teams to ensure initiatives are delivered and value is maximised.

You will lead onboarding and ongoing success efforts, manage priorities and project sequencing, and drive improvements to customer experience. Flexible working arrangements are available to support work-life balance.