Strategic SaaS Customer Success Manager

Lever, Inc.; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Objective Connect, Sydney-based, seeks a Customer Success Manager to work hands-on with customers, build strong relationships and drive value from the Connect platform. You’ll understand customer needs, guide adoption, and collaborate with Sales, Product, Engineering and Support to ensure great outcomes.

You don’t need to have spent your entire career in Customer Success; experience across Account Management, SaaS, sales or consulting is valued.

Qualifications

• Experience building genuine customer relationships.
• Exposure to the commercial side of a technology business.
• Ability to talk to users and stakeholders clearly about needs.
• Curiosity about software and how it delivers value.
• Proactive in spotting improvements and acting on them.
• Strong communication skills across levels of an organisation.
• Familiarity with SaaS and cloud-based tech.

Responsibilities

• Build genuine relationships with customers and become the go-to person during their journey with Objective Connect.
• Get close to users to understand how they work and where Connect can help them.
• Drive product usage and identify new ways to use Connect across their organisation.
• Lead customer reviews, conversations, and engagement activities to demonstrate value.
• Monitor customer health and proactively spot opportunities, risks and areas to improve the experience.
• Achieve customer renewals and collaborate with Sales to identify growth opportunities.
• Capture customer feedback and bring insights back to Product and Engineering.
• Demonstrate the product through demonstrations, workshops, training and other engagement activities.
• Work across Sales, Product, Engineering and Support to ensure great outcomes.

Job description

Objective Connect, Sydney-based, seeks a Customer Success Manager to work hands-on with customers, build strong relationships and drive value from the Connect platform. You’ll understand customer needs, guide adoption, and collaborate with Sales, Product, Engineering and Support to ensure great outcomes.

You don’t need to have spent your entire career in Customer Success; experience across Account Management, SaaS, sales or consulting is valued.