Strategic CSM - Cybersecurity SaaS for SMBs (Hybrid)

Pulse Recruitment; Sydney; Hybrid; AUD 104,000 - 127,000; Full time

Benefits offered by this job

Hybrid work arrangement

Bonus opportunity

Job summary

Pulse Recruitment is partnering with an Australian cybersecurity technology company to fill a newly created Customer Success Manager role. You will manage 200–220 SMB customers and act as a strategic advisor to senior stakeholders, driving product adoption and renewals while identifying growth opportunities.

The role offers a hybrid Melbourne-based setup (3 days in office, 2 days from home) with Sydney candidates considered.

Qualifications

• 4+ years’ experience across Customer Success, Account Management or SMB environments.
• Proven track record managing customer portfolios, renewals and commercial expansion.
• Confidence engaging senior and executive stakeholders and developing trusted partnerships.
• Strong consultative, negotiation and problem-solving abilities.

Responsibilities

• Manage a portfolio of approximately 200 to 220 SMB customers, typically ranging from 200 to 1,000 seats.
• Build trusted relationships with senior and executive stakeholders, acting as a strategic customer advisor.
• Drive product adoption, customer outcomes and ongoing value through regular engagement and business reviews.
• Help customers develop and mature their security awareness programs, aligning the platform with their business objectives.
• Own renewals, retention and account growth, identifying upsell and cross-sell opportunities.
• Collaborate with Sales, Onboarding and Technical teams, providing initial technical support and maintaining accurate customer activity in Salesforce.

Skills

Customer Success

Portfolio Management

Renewals

Account Growth

Stakeholder Engagement

Negotiation

SaaS

Cybersecurity

Salesforce

Tools

Salesforce

Job description

Pulse Recruitment is partnering with an Australian cybersecurity technology company to fill a newly created Customer Success Manager role. You will manage 200–220 SMB customers and act as a strategic advisor to senior stakeholders, driving product adoption and renewals while identifying growth opportunities.

The role offers a hybrid Melbourne-based setup (3 days in office, 2 days from home) with Sydney candidates considered.