Security Success Architect - Technical CSM

Triskele Labs; City of Melbourne; Hybrid; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Competitive salary package

Opportunities for career development

Supportive team culture

Hybrid working environment

Job summary

A cybersecurity firm in Victoria is seeking a Technical Customer Success Manager to support clients by providing insightful analysis and recommendations. The role involves conducting quarterly reviews, identifying growth opportunities, and acting as a key point of contact for technical issues. Ideal candidates should possess a strong IT and cybersecurity background alongside exceptional communication skills. This position offers a hybrid work environment and a competitive salary package up to $120,000, along with the opportunity for professional growth.

Qualifications

• Strong foundation in IT and cybersecurity, particularly in SOC environments.
• Proficient in security tools and able to translate technical data for clients.
• Demonstrated experience in client support with clear communication skills.

Responsibilities

• Conduct quarterly reviews and analyze SOC reports for trend insights.
• Provide strategic recommendations to enhance clients' security posture.
• Act as the primary point of contact for technical escalations.

Skills

IT and cybersecurity foundation

Experience in SOC environments

Proficiency in security tools

Exceptional communication skills

Analytical skills for trend analysis

Client relationship management

Job description

A cybersecurity firm in Victoria is seeking a Technical Customer Success Manager to support clients by providing insightful analysis and recommendations. The role involves conducting quarterly reviews, identifying growth opportunities, and acting as a key point of contact for technical issues. Ideal candidates should possess a strong IT and cybersecurity background alongside exceptional communication skills. This position offers a hybrid work environment and a competitive salary package up to $120,000, along with the opportunity for professional growth.