Strategic Commercial Collections Specialist

Cnh; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

CNH Industrial in St Marys, NSW seeks a proactive Collections Officer to manage a portfolio of commercial retail loan accounts. You will engage with customers to resolve overdue balances while balancing commercial outcomes with professionalism and empathy.

You'll collaborate with internal teams and external partners to protect the portfolio and drive optimal outcomes, taking ownership of collection activities and contributing to process improvements.

Qualifications

• Experience managing loan collection portfolios.
• Strong communication and negotiation skills.
• Ability to balance commercial outcomes with empathy.

Responsibilities

• Manage collection activities for a portfolio of accounts.
• Engage with customers to resolve overdue balances.
• Collaborate with internal teams and external partners to improve outcomes.
• Identify opportunities for process improvements.

Skills

Collections

Portfolio management

Customer engagement

Negotiation

Tools

CRM software

Job description

CNH Industrial in St Marys, NSW seeks a proactive Collections Officer to manage a portfolio of commercial retail loan accounts. You will engage with customers to resolve overdue balances while balancing commercial outcomes with professionalism and empathy.

You'll collaborate with internal teams and external partners to protect the portfolio and drive optimal outcomes, taking ownership of collection activities and contributing to process improvements.

Strategic Commercial Collections Specialist • Sydney, NSW, AU