Collections Officer

Cnh; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentives

Retail & health insurance discounts

Paid parental leave

Novated leasing

Job summary

CNH Industrial in New South Wales is seeking a proactive Collections Officer based in St Marys to manage a commercial retail loan portfolio. You will contact customers, negotiate repayment arrangements, and resolve overdue balances with professionalism and empathy.

You will collaborate with internal teams and external partners to protect the portfolio, meet KPIs, and maintain accurate records in internal systems while pursuing positive outcomes for customers and the business.

Qualifications

• 2+ years in commercial collections or related field
• Strong negotiation and communication skills
• Confidence handling challenging conversations and resolving complex situations
• Experience with finance systems and MS Office

Responsibilities

• Contact customers about overdue loan accounts via phone, email, and written correspondence
• Manage a portfolio in line with portfolio guidelines
• Negotiate payment arrangements and solutions
• Maintain accurate customer records in internal systems
• Initiate legal action where necessary and support recovery processes
• Liaise with dealers, legal representatives, insolvency practitioners, auction houses, and other external stakeholders
• Identify opportunities to improve processes and drive operational efficiencies
• Work towards individual and team KPIs

Skills

Negotiation

Customer service

Communication

Problem solving

Organization

Attention to detail

Independent work

Tools

Finance systems

Microsoft Office

Job description

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world.

Grow a Career. Build a Future!

Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose

Are you confident having difficult conversations, negotiating positive outcomes, and taking ownership of a portfolio from start to finish?

We're looking for a proactive and customer-focused Collections Officer to join our team based in St Marys, NSW. This is a diverse role where you'll manage a portfolio of commercial retail loan accounts, working directly with customers to resolve overdue balances while balancing commercial outcomes with a professional and empathetic approach.

You’ll play an important role in protecting our portfolio, supporting customers through challenging situations, and collaborating with a wide range of internal and external stakeholders to achieve the best possible outcomes.

Key Responsibilities

As a Collections Officer, you'll take end-to-end responsibility for your assigned portfolio and work proactively to manage accounts in arrears.

• Contacting customers via phone, email, and written correspondence regarding overdue loan accounts
• Managing and monitoring a portfolio of retail finance customers in line with portfolio guidelines
• Negotiating payment arrangements and helping customers find suitable solutions
• Having challenging conversations while maintaining a professional, empathetic, and customer-focused approach
• Maintaining accurate customer records and documentation within internal systems
• Taking ownership of collection activities from initial contact through to resolution
• Assisting with the management and disposal of repossessed assets, including obtaining valuations and supporting sale processes
• Liaising with dealers, legal representatives, insolvency practitioners, auction houses, and other external stakeholders as required
• Initiating legal action where necessary and supporting recovery processes
• Identifying opportunities to improve processes and drive operational efficiencies
• Working towards individual and team performance targets and KPIs

Experience Required

We're looking for someone who is resilient, commercially minded, and enjoys problem‑solving while building positive relationships with customers and stakeholders.

To Be Successful In This Role, You'll Have

• At least 2 years' experience in commercial collections, credit, finance, banking, customer service, or a related field
• Strong customer service, negotiation, and communication skills
• Confidence handling challenging customer conversations and resolving complex situations
• Excellent written and verbal communication skills
• Strong organisational skills with the ability to manage competing priorities
• Strong attention to detail and accuracy
• A proactive approach with a focus on continuous improvement
• The ability to work independently while collaborating effectively with a wider team
• Sound judgement and decision‑making skills
• Experience working with finance systems and Microsoft Office applications

What We Offer

We are proud to be a certified Great Place to Work, showcasing our commitment to fostering a positive and inclusive workplace culture.

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.

At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:

• Work with a collaborative team and gain exposure to various functions beyond collections, including settlements, sales support, and asset remarketing
• Use of in‑house systems with full training provided
• Opportunity to develop your skills in a dynamic environment
• Competitive base salary and performance incentives
• Retail & health insurance discounts
• Paid parental leave
• Novated leasing