End-to-End Collections Officer — Customer-Focused Negotiator

Cnh; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Performance incentives

Retail & health insurance discounts

Paid parental leave

Novated leasing

Job summary

CNH Industrial in New South Wales is seeking a proactive Collections Officer based in St Marys to manage a commercial retail loan portfolio. You will contact customers, negotiate repayment arrangements, and resolve overdue balances with professionalism and empathy.

You will collaborate with internal teams and external partners to protect the portfolio, meet KPIs, and maintain accurate records in internal systems while pursuing positive outcomes for customers and the business.

Qualifications

• 2+ years in commercial collections or related field
• Strong negotiation and communication skills
• Confidence handling challenging conversations and resolving complex situations
• Experience with finance systems and MS Office

Responsibilities

• Contact customers about overdue loan accounts via phone, email, and written correspondence
• Manage a portfolio in line with portfolio guidelines
• Negotiate payment arrangements and solutions
• Maintain accurate customer records in internal systems
• Initiate legal action where necessary and support recovery processes
• Liaise with dealers, legal representatives, insolvency practitioners, auction houses, and other external stakeholders
• Identify opportunities to improve processes and drive operational efficiencies
• Work towards individual and team KPIs

Skills

Negotiation

Customer service

Communication

Problem solving

Organization

Attention to detail

Independent work

Tools

Finance systems

Microsoft Office

Job description

CNH Industrial in New South Wales is seeking a proactive Collections Officer based in St Marys to manage a commercial retail loan portfolio. You will contact customers, negotiate repayment arrangements, and resolve overdue balances with professionalism and empathy.

You will collaborate with internal teams and external partners to protect the portfolio, meet KPIs, and maintain accurate records in internal systems while pursuing positive outcomes for customers and the business.