Strategic Client Success Manager - SMB Growth

Jobtailor; Victoria; On-site; AUD 65,000 - 90,000; Full time

Job summary

Jobtailor is seeking a proactive Client Success/Account Manager to own the end-to-end experience for an SMB client portfolio, from onboarding through renewal. You will renew and grow accounts, build value stories, and coordinate with internal teams.

You will become an expert in IBISWorld's product portfolio and research methodology, championing solutions to clients in Europe. In this role you will present product value, manage client inquiries, and drive retention strategies with

Qualifications

• Experience in client services or account management is preferred.
• Strong written and verbal communication skills, including presenting.
• Curiosity about different industries and comfortable engaging with diverse clients.
• Proficient with Excel, PowerPoint and Word.
• Ability to manage an assigned client portfolio and meet deadlines.

Responsibilities

• Own the end-to-end client experience for an SMB client portfolio, from onboarding through renewal
• Renew and grow the client portfolio, owning retention and identifying expansion opportunities
• Build commercial relationships across accounts and develop value stories that drive retention and inform future products
• Serve as the first point of contact for client product and solution questions
• Coordinate with internal teams to provide timely answers
• Become an expert in IBISWorld's product portfolio and research methodology
• Champion IBISWorld products and solutions to prospects and clients across Europe
• Ensure SMB clients achieve desired outcomes
• Present product value to clients and relay client feedback and market demand to the business
• Recommend insights and strategies that advance client projects

Skills

Client relationship management

Customer success experience

Presentation skills

Team collaboration

Independence

Curiosity

Tools

Excel

PowerPoint

Word

Job description

Jobtailor is seeking a proactive Client Success/Account Manager to own the end-to-end experience for an SMB client portfolio, from onboarding through renewal. You will renew and grow accounts, build value stories, and coordinate with internal teams.

You will become an expert in IBISWorld's product portfolio and research methodology, championing solutions to clients in Europe. In this role you will present product value, manage client inquiries, and drive retention strategies with