Strategic Client Partner, ERP/CRM (D365)

iCatalyst, Inc.; Australia; On-site; AUD 90,000 - 130,000; Full time

Job summary

iCatalyst is seeking a Client Account Executive to develop long-term relationships with WA-based clients and across Australia, guiding them on Microsoft Dynamics 365, ERP/CRM, Power Platform and related services.

You will act as the trusted contact, manage opportunities, prepare proposals, coordinate with delivery teams, and help customers navigate technology-led transformation while maintaining CRM records and contributing to revenue growth.

Qualifications

• Five+ years in account executive, client relationship, sales or business development in software/tech.
• Strong ERP/CRM and business applications understanding, ideally Dynamics 365.
• Excellent written and verbal communication with executives and boards.
• Strong commercial acumen; able to manage opportunities, proposals and client discussions.
• Consultative sales approach focused on creating value for clients.
• Strong relationship-building skills; professionalism and integrity.
• Autonomy while contributing to a national team.
• Curiosity about business, technology and process improvement.
• Desirable tertiary qualifications, not essential.

Responsibilities

• Act as the primary relationship contact for key clients outside day-to-day support and consulting delivery.
• Represent the iCatalyst brand with professionalism and a customer-first mindset.
• Build trusted relationships with client stakeholders across levels.
• Identify, qualify and manage new opportunities across projects, licensing and services.
• Prepare and coordinate Statements of Work, proposals and commercial documentation.
• Manage sales processes through to closure with timely communication.
• Plan and facilitate regular account management and relationship review meetings.
• Work with support, consulting and customer success teams to meet SLAs.
• Escalate out-of-scope requests and new commercial discussions.
• Maintain CRM records and account activity accurately.
• Provide client insights to support marketing, communications and growth initiatives.
• Contribute to revenue growth, profitability and client retention.

Skills

Relationship management

Commercial acumen

Consultative sales approach

Stakeholder management

Communication skills

Autonomous work

Team collaboration

Education

Tertiary qualifications

Job description

iCatalyst is seeking a Client Account Executive to develop long-term relationships with WA-based clients and across Australia, guiding them on Microsoft Dynamics 365, ERP/CRM, Power Platform and related services.

You will act as the trusted contact, manage opportunities, prepare proposals, coordinate with delivery teams, and help customers navigate technology-led transformation while maintaining CRM records and contributing to revenue growth.