Strategic Client Delivery & Operations Manager

BoardOutlook Pty; City of Melbourne; On-site; AUD 100,000 - 150,000; Full time

Job summary

BoardOutlook Pty is seeking a Client Delivery Manager to build trusted relationships with senior clients and ensure an exceptional experience using BoardOutlook. You will work with Account Directors to own the delivery of client processes, maintain high service levels, and help scale the operating model.

You will coordinate onboarding, monitor usage, and provide insight into risks, needs and opportunities. This role blends client delivery with operational execution and data-driven process

Qualifications

• Three to five years of experience in client delivery, customer success, or related roles.
• Comfort operating across both clients and operations.
• Ability to build relationships with senior stakeholders and manage multiple priorities.

Responsibilities

• Build trusted working relationships with senior client stakeholders and become a credible day-to-day partner.
• Work closely with Account Directors to deliver an exceptional experience across client portfolios.
• Coordinate client onboarding and end-to-end delivery of BoardOutlook processes, ensuring timelines and service levels.
• Become an expert in the BoardOutlook platform and help clients understand functionality and best practice.
• Develop understanding of each client's organisation, priorities and use of BoardOutlook.
• Provide Account Directors with visibility into client activity, sentiment, risks, needs and opportunities.
• Conduct client and account research to identify developments and stakeholder changes.
• Monitor engagement and product usage to identify risks or opportunities.
• Ensure client information and activity are captured in HubSpot and other systems.
• Manage operational logistics behind client delivery with attention to detail.
• Build reporting giving visibility over client delivery and service levels.
• Develop, document and improve scalable client delivery processes.
• Identify manual workflows and work with teams to automate them.
• Bring client feedback to Product, Engineering, Sales and other teams.
• Help establish systems and operating rhythms to support growth.

Skills

Client relationships

Account coordination

Stakeholder management

Data and insights

Process improvement

Analytical mindset

Communication

Cross functional collaboration

Team collaboration

Tools

HubSpot

Job description

BoardOutlook Pty is seeking a Client Delivery Manager to build trusted relationships with senior clients and ensure an exceptional experience using BoardOutlook. You will work with Account Directors to own the delivery of client processes, maintain high service levels, and help scale the operating model.

You will coordinate onboarding, monitor usage, and provide insight into risks, needs and opportunities. This role blends client delivery with operational execution and data-driven process