Strategic Accounts Manager

Qantas; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Air travel discounts

Flexible leave

Rewards program

Wellbeing program

Job summary

Qantas is seeking a Strategic Accounts Manager to lead a portfolio of large corporate customers, developing and executing account strategies that grow market share, increase revenue and strengthen partnerships across the corporate travel sector.

You'll combine commercial insight with account management to deliver value for customers while achieving ambitious revenue targets, while leveraging insights and CRM data to drive strategic growth in a dynamic airline environment.

Qualifications

• Proven experience in strategic sales, business development or account management.
• Demonstrated ability to build and manage senior stakeholder relationships across complex organisations.
• Strong commercial acumen with experience negotiating contracts and developing account strategies.
• Exceptional communication, presentation and influencing skills.
• Experience analysing market intelligence and industry trends to develop winning sales strategies.
• Ability to balance multiple priorities and align effort to commercial return.
• Strong business planning, forecasting and CRM management capability.

Responsibilities

• Drive revenue growth and market share across a portfolio of strategic accounts.
• Build key corporate-level customer relationships and negotiate commercial outcomes.
• Develop and execute account strategies to grow market share and profitability.
• Grow revenue and strengthen long-term commercial partnerships.
• Leverage market insights to inform sales strategies and account plans.

Skills

Strategic sales

Account management

Business development

Stakeholder management

Commercial acumen

Negotiation

CRM management

Data-driven insights

Forecasting

Communication skills

Tools

CRM

Job description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

• Drive revenue growth and market share across a portfolio of strategic accounts.
• Build key corporate-level customer relationships and negotiate commercial outcomes that drive long-term value and growth.
• Permanent Full-Time position in our Mascot office

At Qantas, we're passionate about connecting people and businesses through world‑class travel experiences. As our Strategic Accounts Manager, you'll manage a portfolio of large corporate customers, developing and executing account strategies that grow market share, increase revenue and strengthen long‑term commercial partnerships. Combining commercial insight with strategic account management, you'll play a key role in strengthening Qantas' position within the corporate travel market, delivering value for customers while achieving ambitious revenue and share targets.

Leveraging customer insights, market intelligence and industry trends, you'll develop and execute strategic account plans that uncover growth opportunities, strengthen customer partnerships and reinforce Qantas as the preferred airline for corporate travel.

You’ll have –

• Proven experience in strategic sales, business development or account management, with a strong track record of delivering revenue growth and commercial outcomes. (Travel, Airlines industry highly desirable)
• Demonstrated ability to build and manage senior stakeholder relationships across complex organisations.
• Strong commercial acumen with experience negotiating contracts and developing account strategies that maximise market share and profitability.
• Exceptional communication, presentation and influencing skills, with the ability to tailor messages to diverse customer audiences.
• Experience analysing market intelligence, customer insights and industry trends to develop winning sales strategies.
• The ability to balance multiple priorities, identify high‑value opportunities and align effort to commercial return.
• Strong business planning, forecasting and CRM management capability, supported by a data‑driven approach to decision making.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.