Strategic Account Manager, Asia

Vertiv Group Corporation; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Vertiv Group Corporation in Sydney is seeking a Strategic Account Manager – Asia to lead account strategy across key regional markets. You will develop strategic plans, drive revenue growth, and strengthen executive relationships with major customers.

This role requires strong commercial acumen, cross-functional collaboration with Marketing, Product Management and Operations, plus multi-country experience. You will tailor solutions, negotiate contracts, and position Vertiv as a trusted partner

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering or related discipline.
• Minimum of 8 years of progressive experience in strategic account management or related sales roles across tech/manufacturing/logistics/industrial sectors.
• Proven track record managing large, multi-country accounts across Asia.
• Experience achieving sales objectives and revenue growth within strategic accounts.
• Experience using CRM platforms and digital account management tools.

Responsibilities

• Execute plans to increase market share and share of wallet for orders, revenue, and profitability.
• Develop understanding of key customers' priorities, challenges, and business objectives.
• Develop and implement account plans to achieve sales targets across the region.
• Establish and maintain relationships with key decision-makers and stakeholders.
• Tailor solutions to meet customer requirements and ensure high customer satisfaction.
• Collaborate with Marketing, Product Management, and Operations to align strategies.
• Analyze market trends and competitive activity to identify opportunities.
• Conduct regular business reviews with key accounts and provide insights.
• Support contract negotiations and commercial discussions with customers.
• Manage and resolve customer issues proactively.
• Prepare reports, forecasts, and updates on account activities.
• Stay updated with industry trends and identify best practices.
• Contribute to long-term strategies to strengthen Vertiv's brand and capabilities.

Skills

Strategic account management

Sales leadership

Customer relationship management

Market analysis

Negotiation

Stakeholder management

Education

Bachelor's degree in Business Administration, Marketing, Engineering

MBA

Job description

Position Summary: The Strategic Account Manager – Asia is responsible for developing and executing strategic account plans to drive sales growth, increase market share, and strengthen customer relationships across key markets in Asia.

Working closely with major customers, cross-functional teams, and senior leadership, you will identify business opportunities, deliver tailored solutions, and support the achievement of revenue and profitability targets. This individual contributor role requires strong commercial acumen, stakeholder management, and a proactive, customer-focused approach to position Vertiv as a preferred partner across the region.

RESPONSIBILITIES

• Execute plans to increase market share and share of wallet in accordance with company targets for orders, revenue, and profitability, under the guidance of senior leadership.
• Develop a strong understanding of key customers' priorities, challenges, and business objectives.
• Develop and implement comprehensive account plans to achieve sales targets and revenue growth for assigned strategic accounts across the region.
• Establish and maintain strong, long-term relationships with key decision-makers and stakeholders within customer organisations.
• Understand customer requirements and collaborate with internal teams to tailor solutions that meet their specific needs, ensuring high levels of customer satisfaction and loyalty.
• Work closely with internal functions, including Marketing, Product Management, and Operations, to align strategies, deliver value, and provide seamless support to key accounts.
• Analyse market trends, competitor activity, and industry developments to identify new business opportunities and recommend growth initiatives.
• Conduct regular business reviews with key accounts, providing insights, performance updates, and recommendations for continuous improvement.
• Support contract negotiations and commercial discussions with customers, ensuring mutually beneficial agreements that comply with company policies and profitability objectives.
• Manage and resolve customer issues or disputes that may arise, maintaining open communication and a proactive approach to issue resolution.
• Prepare accurate and timely reports, forecasts, and updates on key account activities, highlighting progress, challenges, and opportunities for improvement.
• Remain up to date with industry trends, market dynamics, and emerging technologies to enhance expertise and identify innovative strategies and best practices.
• Contribute to medium and long-term strategies to strengthen brand awareness, customer engagement, and recognition of Vertiv's capabilities, expertise, and technology leadership among targeted accounts.
• Recommend new practices, processes, and performance measures to improve account management effectiveness and sales outcomes.
• Act as a mentor to less experienced colleagues where appropriate, sharing knowledge and best practices to support team development.

QUALIFICATIONS:

• Bachelor's degree in Business Administration, Marketing, Engineering, or a related discipline; an MBA would be advantageous.
• Minimum of 8 years of progressive experience in strategic account management, business development, or strategic sales, ideally within the technology, manufacturing, logistics, or industrial solutions sectors.
• Proven track record of managing large, complex, multi-country accounts across the Asia region.
• Demonstrated success in achieving sales objectives, driving revenue growth, and increasing share of wallet within strategic customer accounts.
• Experience using CRM platforms and digital account management tools.

Skills & Competencies

• Highly driven, proactive, and adaptable, with a strong sense of ownership and accountability.
• Ability to manage multiple priorities effectively within a fast-paced regional environment.
• Strong commercial acumen with a sound understanding of B2B sales cycles, negotiation, and contract management.
• Excellent stakeholder management skills, with the ability to engage, influence, and build credibility with senior decision-makers.
• Analytical mindset with the ability to translate customer insights into actionable account strategies and process improvements.
• Strong analytical and problem-solving capabilities, with the ability to interpret market data, industry trends, and competitive intelligence.
• Excellent written and verbal communication and presentation skills in English; proficiency in additional Asian languages, such as Mandarin, Japanese, or Korean, would be advantageous.
• Highly collaborative, with the ability to work effectively across functions to deliver customer-focused, value-driven solutions.
• Ability to work independently on key initiatives whilst consulting with management to ensure alignment on priorities and desired outcomes.