Strata Claims Executive - Hybrid, Brisbane

Marsh Agency; Brisbane; Hybrid; AUD 75,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

Office in Brisbane

Job summary

Marsh in Brisbane is seeking a Claims Executive to join the Strata Claims Team. Based at the 111 Eagle office, this hybrid role requires you to work in the office at least three days a week and to manage a varied portfolio of strata and homeowner claims.

You will oversee end-to-end claims, evaluate policy coverage, and skilfully negotiate outcomes for insurer clients while maintaining strong relationships with clients, repairers, assessors and underwriters and ensuring compliance with GICOP,

Qualifications

• 1–2 years of strata or landlord insurance experience.
• Experience working to deadlines (including GICOP) and SLAs.
• Broad knowledge of insurance industry and claims processes.

Responsibilities

• Establish and maintain excellent relationships with clients, repairers, assessors and other stakeholders including insurers.
• Protect client interests in claims and keep clients informed of developments and expectations.
• Manage end-to-end insurance claims per GICOP requirements with compliance to guidelines and SLAs.
• Interpret policy terms and decisions up to Delegated Authority; escalate to secure best outcomes.
• Identify potentially fraudulent claims and provide feedback on trends to underwriters.
• Stay updated on insurance guidelines, court/AFCA decisions and contribute to process improvements.

Skills

Analytical skills

Organizational skills

Written and verbal communication

Job description

Marsh in Brisbane is seeking a Claims Executive to join the Strata Claims Team. Based at the 111 Eagle office, this hybrid role requires you to work in the office at least three days a week and to manage a varied portfolio of strata and homeowner claims.

You will oversee end-to-end claims, evaluate policy coverage, and skilfully negotiate outcomes for insurer clients while maintaining strong relationships with clients, repairers, assessors and underwriters and ensuring compliance with GICOP,