Strata Administration Specialist

PICA Group; Australia; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Discounts

Wellbeing programs

Job summary

PICA Group is seeking an organised administrator to support insurance renewals, debt recovery administration, and broader office tasks across a small team in Australia. You will handle data entry, records, and stakeholder communications to keep operations efficient.

Ideal candidates have strong admin experience, excellent attention to detail, and the ability to juggle competing priorities while maintaining professionalism and reliability.

Qualifications

• Strong administration experience, ideally within property or other professional services.
• Sharp attention to detail and data entry accuracy.
• Clear, professional written and verbal communication.
• Ability to adapt quickly and assist across multiple admin functions.

Responsibilities

• Process and coordinate insurance renewals, maintain accurate records and documentation.
• Provide administrative support for debt recovery, assisting the team during peak periods and when additional cover is required.
• Assist with share transfers, ensuring timely and accurate processing.
• Monitor and action incoming enquiries from the shared mailbox.
• Enter and update data across our systems with a high level of accuracy.
• Communicate brokers, committees and internal teams by phone and email.
• Manage scheme documents and keep files organised.
• Work with the branch admin team to support smooth operations across functions.

Skills

Strong administration experience

Attention to detail

Clear communication

Time management

Job description

Be the detail expert that keeps our communities protected and supported.

Support critical functions, including insurance, debt recovery cover and records

Grow your skills with training and clear pathways

Join a small, supportive team where no two days are the same

The impact you’ll have:

The role plays a key part in keeping strata operations running smoothly. You’ll provide essential support across insurance renewals, debt recovery administration, and wider admin functions as required. Your contribution helps to ensure important tasks are completed accurately, on time, and without bottlenecks, supporting committees, owners and internal stakeholders.

What you’ll do:

• Process and coordinate insurance renewals, maintain accurate records and documentation.
• Provide administrative support for debt recovery, assisting the team during peak periods and when additional cover is required.
• Assist with share transfers, ensuring timely and accurate processing.
• Monitor and action incoming enquiries from the shared mailbox.
• Enter and update data across our systems with a high level of accuracy.
• Communicate brokers, committees and internal teams by phone and email.
• Manage scheme documents and keep files organised.
• Work with the branch admin team to support smooth operations across functions.

What you’ll bring

• Strong administration experience, ideally within property or other professional services.
• Sharp attention to detail and data entry accuracy.
• Clear, professional written and verbal communication.
• Ability to adapt quickly and assist across multiple admin functions.
• Patience and professionalism when dealing with enquiries.
• Strong time management skills and the ability to juggle competing priorities.
• You must have the right to live and work in this location to be considered for this opportunity.

What’s in it for you:

• Growth: Training and a pathway into other roles across PICA Group.
• Flexibility: Balance work and life with 50/50 hybrid options.
• Challenge: Deadlines that develop your organisational and problem-solving skills.
• Belonging: Be a part of a collaborative team that has your back.
• Giving Back: Protect people’s homes and communities with the work you do.
• PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.

Who is PICA Group?

We’re Australia’s leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we’ve enhanced community living by caring for one of our customers’ most valuable assets, their home. We’re also proud to be officially recognised as a great place to work. Our employees recently participated in an external survey, and 91% of our employees said that PICA Group is a Great Place to Work! If you're looking for a workplace where you can grow, feel supported, deliver real value to customers, and help create a great place to work, then this could be the perfect role for you. Everything we do is guided by our values: Say is Straight | Collaborate | Simplicity | Focus on Solutions | Delight the Customer| Get Things Done