Store Team Leader & Customer Experience Coach

Adairs; Sydney; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Team discounts

Parental leave

Learning & development

Incentive programs

Employee assistance program

Recognition

Job summary

Adairs is seeking a passionate retail professional to drive the customer experience and lead a high-performing team in Sydney. You will partner with the Store Manager to coach staff, manage rosters within budget, and translate insights from reports into improvements.

Join Adairs and benefit from team member discounts, parental leave, and access to learning through Adairs Academy as part of our supportive Retail team.

Qualifications

• Customer-facing leadership experience.
• Track record in hitting KPIs and store targets.
• Ability to coach and train frontline staff.
• Experience building a positive team culture.
• Strong collaboration and teamwork.

Responsibilities

• Support the Store Manager to deliver exceptional customer experiences.
• Coach, develop and train the wider team to raise performance.
• Contribute to workforce planning and roster management within budget.
• Analyze reports to identify opportunities to improve the customer journey.

Skills

Customer experience

KPI targets

Coaching

Team development

Team player

Job description

Adairs is seeking a passionate retail professional to drive the customer experience and lead a high-performing team in Sydney. You will partner with the Store Manager to coach staff, manage rosters within budget, and translate insights from reports into improvements.

Join Adairs and benefit from team member discounts, parental leave, and access to learning through Adairs Academy as part of our supportive Retail team.