Store supervisor

The Salvation Army; Griffith City; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Flexible working arrangements

Access to EAP and health & wellness

Aboriginal and Torres Strait Islander…

Ongoing training and development

Job summary

The Salvation Army in Griffith, NSW, Australia, is seeking a Tip Shop Supervisor to coordinate daily operations and provide a welcoming customer experience. This 6-month max-term, part-time role (17.25 hours per week) is on-site in Griffith, NSW, reporting to the Community Liaison and Connections Worker.

You will oversee store performance, manage cash handling and volunteer supervision, and ensure safety and compliance while contributing to our mission and values.

Qualifications

• Experience in retail and/or customer service.
• Experience in mentoring / training staff or ability to demonstrate capability to undertake.
• Proficient in POS systems and willingness to learn other systems.

Responsibilities

• Oversee day-to-day Tip Shop operations, ensuring a safe, clean, welcoming environment for customers and volunteers.
• Deliver exceptional customer service by responding to enquiries, resolving issues and supporting a positive shopping experience.
• Manage stock presentation, pricing and merchandising to maximise sales and maintain retail standards.
• Support cash handling and point-of-sale processes, including daily reconciliations and accurate record keeping.
• Supervise, train and coordinate volunteers, ensuring effective performance and compliance requirements.
• Promote workplace safety by maintaining safe practices and reporting hazards, incidents and risks.

Skills

Retail & CS

Volunteer supervision

POS experience

Tools

POS systems

Job description

Number of Positions Available: 1

About us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the role

As a Tip Shop Supervisor, this is your opportunity to coordinate the daily operations of the Tip Shop, delivering a safe, efficient and welcoming customer experience. You will support store performance through retail operations, cash handling and volunteer supervision, while contributing to The Salvation Army’s mission.

Reporting to the Community Liaison and Connections Worker, this is a 6-month max term, part-time role, offering 17.25 hours a week, based on site in Griffith, NSW.

How you will make an impact

• Oversee the day-to-day operations of the Tip Shop, ensuring a safe, clean and welcoming environment for customers and volunteers.
• Deliver exceptional customer service by responding to enquiries, resolving issues and supporting a positive shopping experience.
• Manage stock presentation, pricing and merchandising to maximise sales and maintain retail standards.
• Support cash handling and point-of-sale processes, including daily reconciliations and accurate record keeping.
• Supervise, train and coordinate volunteers, ensuring effective performance, engagement and compliance requirements.
• Promote workplace safety by maintaining safe work practices and reporting hazards, incidents and risks in line with policy.

What you will bring

• Demonstrated experience in retail and/or customer service.
• Experience in mentoring / training staff or ability to demonstrate capability to undertake.
• Proficient in POS systems, as well as a willingness to learn and utilise other systems A Nationally Coordinated Criminal History Check is required Drivers Licence Willingness and capacity to work weekend trading hours.
• A reasonable level of fitness in order to carry out the duties of this position

What we offer

• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Conditions

Compensation is in accordance with General Retail Award Level 4

Equal Opportunity Statement

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

Child Safety

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

Values

We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others.