Employee Relations Case Manager

Brotherhood of St Laurence; Melbourne; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Salary packaging up to $18,500 per yr

Hybrid and flexible working

17.5% leave loading

Professional development

Employee Assistance Program

Discounted health insurance

Annual flu vaccinations

Job summary

Brotherhood of St Laurence (BSL) is seeking an experienced Employee Relations Case Manager to join our People, Culture and Engagement team and help deliver fair outcomes across a diverse, purpose-driven organisation based in Melbourne.

Reporting to the Workplace Relations Lead, you will manage complex employee relations matters, lead investigations, provide practical advice to leaders, and help ensure compliant, respectful workplaces.

Qualifications

• Experience managing complex employee relations matters (conduct, performance, grievance).
• Strong investigation, interviewing and reporting skills.
• Solid knowledge of Australian employment law and IR frameworks.

Responsibilities

• Manage complex employee relations matters, including conduct, performance and grievance issues.
• Lead workplace investigations and prepare clear, well reasoned findings and recommendations.
• Provide practical, risk-based advice to leaders and stakeholders.
• Support management of external claims, disputes and regulatory matters.
• Ensure compliance with employment legislation, instruments and organisational policies.
• Identify trends to inform proactive people initiatives and build leadership capability.
• Contribute to continuous improvement of workplace relations practices, policies and processes.

Skills

Employee relations management

Investigation skills

Leadership advice

Regulatory knowledge

Communication

Stakeholder engagement

Fair outcomes

Education

HR/IR/Law degree

Job description

Employee Relations Case Manager

Guide complex workplace matters. Deliver fair outcomes. Make a meaningful difference.

At the Brotherhood of St. Laurence (BSL), we're seeking an experienced Employee Relations Case Manager to join our People, Culture and Engagement team and help create positive workplace outcomes across a diverse and purpose-driven organisation.

Location: Fitzroy, VIC
Employment Type: Permanent Full-Time
Base salary: $100,000 per annum plus $13,000 vehicle allowance, 12% superannuation and generous salary packaging benefits

Why join BSL?

At BSL, our vision is an Australia free of poverty. Our people play a critical role in helping us achieve that vision.

This is an opportunity to work on a broad range of employee relations matters, partner with experienced People, Culture & Engagement professionals, and contribute to building safe, inclusive and respectful workplaces.

What we offer

• Salary packaging up to $18,500 per year to increase your take-home pay
• Hybrid and flexible working arrangements
• 17.5% leave loading
• Professional development and career growth opportunities
• Employee Assistance Program
• Discounted health insurance
• Annual flu vaccinations

About the role

Reporting to the Workplace Relations Lead, you will provide expert advice and support on complex employee and industrial relations matters across the organisation.

Working closely with leaders and People, Culture & Engagement colleagues, you will help navigate challenging people issues, support fair and consistent workplace outcomes, and contribute to strengthening organisational capability and compliance.

Key Responsibilities

• Manage complex employee relations matters, including conduct, performance and grievance issues.
• Lead workplace investigations and prepare clear, well reasoned findings and recommendations.
• Provide practical, risk based advice to leaders and People, Culture & Engagement stakeholders.
• Support the management of external claims, disputes and regulatory matters.
• Ensure compliance with employment legislation, industrial instruments and organisational policies.
• Identify trends and emerging issues to inform proactive people initiatives and build leadership capability.
• Contribute to the continuous improvement of workplace relations practices, policies and processes.

This is an excellent opportunity for a workplace relations professional who enjoys solving complex people challenges, influencing positive outcomes and making a meaningful contribution to organisational success.

About you

You are an experienced Employee Relations professional who thrives in complex environments and is skilled at navigating sensitive workplace matters. Combining strong technical knowledge with sound judgement, you build trusted relationships, provide practical advice and support positive outcomes for employees, leaders and the organisation.

You'll Bring

• Demonstrated experience managing complex employee relations matters, including performance, conduct and grievance issues.
• Strong investigation, interviewing and report writing skills, with the ability to assess information objectively and make well reasoned recommendations.
• Sound knowledge of Australian employment legislation, industrial relations frameworks and contemporary workplace practices.
• Strong analytical thinking, judgement and problem solving capability.
• Exceptional communication and stakeholder engagement skills, with the ability to influence and build credibility at all levels.
• A commitment to delivering fair, consistent and people centred outcomes.

A tertiary qualification in Human Resources, Employment Relations, Law or a related discipline is essential.

If you have any questions about the role, or want more clarification, please contact Kellie Alford at [e-mail] for a confidential discussion.

Applications close: Sunday 30 August 2026 at 11:55 pm

Applications will be reviewed as received, so we encourage early applications.

We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

BSL is a child-safe organisation. BSL has zero tolerance to any form of abuse or harm to vulnerable people and is committed to specifically protecting children from harm. Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.

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