Store Operations Lead & Customer Service Coach

Subway Group; Kempsey; On-site; AUD 52,000 - 72,000; Full time

Job summary

Subway Group in Australia is seeking an Assistant Manager to lead restaurant teams and uphold fast-paced retail standards. The role focuses on ensuring quality, training staff, and maintaining health, safety and presentation across the store.

Applicants with management experience in quick-service retail are encouraged to apply. The position offers opportunities for career progression within Subway franchises and requires reliability, strong customer focus, and the ability to manage daily

Qualifications

• Experience in fast-paced retail environments preferred.
• Strong communication and training abilities.
• Ability to lead teams and uphold service standards.

Responsibilities

• Complete morning shift duties per opening sheets.
• Assist in monitoring store operations and presentation.
• Maintain quality of product and customer service standards.
• Conduct stocktakes and wage sheets with manager review.
• Place drinks, vegetable and milk orders as scheduled.
• Monitor store costs and report variances to manager.
• Bank store takings when required and report discrepancies.
• Train new staff and share new training methods.
• Lead by example in delivering excellent customer service.
• Address customer complaints and coordinate remedial action when needed.
• Report equipment failures promptly and maintain equipment.

Skills

Customer service

Staff leadership

Retail operations

People management

Job description

Subway Group in Australia is seeking an Assistant Manager to lead restaurant teams and uphold fast-paced retail standards. The role focuses on ensuring quality, training staff, and maintaining health, safety and presentation across the store.

Applicants with management experience in quick-service retail are encouraged to apply. The position offers opportunities for career progression within Subway franchises and requires reliability, strong customer focus, and the ability to manage daily