Store Operations Lead: Customer Experience & Profitability

Morgan Metal Corp; Hervey Bay; On-site; AUD 70,000 - 80,000; Full time

Job summary

Maha Prabhuji Pty Ltd is seeking a Manager in Hervey Bay to oversee store operations and lead a small team while ensuring outstanding customer experiences. You will drive daily operations, inventory management, and supplier coordination to maintain high standards of service, quality, and efficiency.

The role requires leadership, weekend availability, and a background in retail/food service management with strong communication and decision-making skills.

Qualifications

• Management qualification in retail/food service
• Minimum one year in a managerial role
• Willing to work weekends/public holidays

Responsibilities

• Lead, mentor, and develop a team to deliver high standards of customer service and operational performance.
• Ensure smooth daily operations, including inventory management, stock control, ordering, and supplier coordination.
• Maintain consistent high-quality service and ensure customer satisfaction is a priority across all interactions.
• Monitor sales performance, manage budgets, control costs, and drive profitability.
• Identify training needs, coach staff, and ensure team members are skilled to meet operational and service expectations.
• Ensure all workplace health and safety requirements and food safety standards are met.

Skills

Leadership

Communication

Organisational skills

Customer service

Decision making under pressure

Availability on weekends/publichols

Education

AQF Associate Degree

Advanced Diploma

Diploma

Tools

POS systems

Inventory management

Job description

Maha Prabhuji Pty Ltd is seeking a Manager in Hervey Bay to oversee store operations and lead a small team while ensuring outstanding customer experiences. You will drive daily operations, inventory management, and supplier coordination to maintain high standards of service, quality, and efficiency.

The role requires leadership, weekend availability, and a background in retail/food service management with strong communication and decision-making skills.