Store Manager - Wynnum

Amplifon; Brisbane; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Bonus scheme

Staff discounts

Free hearing aids for you

Job summary

Amplifon is Australia’s leading retail hearing health provider seeking a dedicated sales leader to manage and grow a store team in a busy Brisbane shopping centre. You will drive lead generation, building relationships with customers while guiding the team to exceed targets.

The role requires hands‑on leadership, strong communication, and a track record in retail sales or customer service. Weekend and late‑night work is required; a focus on accuracy and customer care is essential.

Qualifications

• Proven track record driving sales and profitability.
• Strong leadership and ability to develop high‑performing teams.
• Experience reviewing data and analytics to guide decisions.
• Background in customer service, sales, or administration.
• A self‑starter with excellent communication skills.
• Availability to work retail hours, including weekends and late nights.

Responsibilities

• Lead a team of retail sales associates to drive lead generation and meet sales targets.
• Generate leads by encouraging shoppers to take a free 5‑minute hearing check.
• Build rapport with new customers and nurture relationships with existing ones.
• Explain hearing results and recommend next steps.
• Recruit and train new team members.
• Roster management, store meetings, coaching, and performance feedback.
• Ensure compliance and accurately report KPIs.
• Motivate staff to deliver outstanding customer service.

Skills

Sales leadership

Team building

Coaching

Data analytics

Customer service

Retail operations

Recruitment

CRM software

Tools

CRM software

Job description

• Make a difference to people's lives everyday

Join Australia's leading retail hearing health provider.

Amplifon is one of Australia's leading retail hearinghealth providers. We believe in living life at full volume and at Amplifon you will have the opportunity to change lives by encouraging people to take a free 5-minute hearing assessment.

This position sees you managing a team of retail sales associates, to drive lead generation and achieve sales targets.

What you'll be doing

• Active lead generation by encouraging customers in the shopping centre to check their hearing health by completing a free 5-minute hearing check.
• Build a rapport with new customers and enhance relationships with existing customers.
• Explain hearing results and recommend next steps
• Reconnecting with previous customers or new leads via phone-based communication.
• Customer database administration, including database management, stock control and invoicing
• Ensuring accurate compliance and high attention to detail with industry reporting requirements
• Actively manage and contribute to store targets and KPIs.
• Overseeing and motivating a team of retail associates to consistently provide outstanding customer service
• Actively participate in the recruitment and training of new team members.
• Active team management, through rostering, conducting store meetings, providing coaching & feedback and supporting individual professional development.

What We Are Seeking:

• Proven track record driving sales and profitability with a focus on customer service excellence
• Strong leadership and team-building skills, with the ability to lead by example, motivate and develop high-performing teams
• Review data and analytics to guide your decision making
• Previous, demonstrable experience in customer service, sales or administration.
• A self-starter with a can do attitude, great communication skills (written and verbal) to support our team and customers
• Availability to work retail hours, including weekends and late-night trade

In Return We Offer:

• Comprehensive training, career opportunities and succession planning for retail leadership roles
• A generous bonus scheme on top of your base pay.
• Free Hearing Aids for you, 50% discount for immediate family members, and 30% for other family members and friends.
• Discounted rates for leisure travel with Accor and Oaks Hotels and Sixt Car rentals.
• Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
• Work in a business that genuinely enables you to change a customer's life every day!
• Based in a convenient shopping centre location with access to public transport and parking.
• Perkbox! Our retail benefits partner. All Amplifon Group employees benefit from fantastic, everyday discounts at retailers such as Woolworths, Coles & Bunnings (4%), Kmart, Target, JB Hi-Fi & Autobarn (5%), Expedia, H&M (10%), Sunglass Hut (15%), The Iconic (25%), to name just a few! From latest tech to the home furnishings, and everything in between, there's a Perk for everyone!

Previous management experience in sales, retail, health or education industry is highly regarded, but not essential. If you want more people to ‘Live Life at Full Volume' and believe you can make a difference

We are committed to creating an inclusive workplace and welcome applications from diverse backgrounds, including mature aged workers. If you require any specific accommodation to be provided during the recruitment process, please let us know. Please note that for this position, you will be required to consent to a criminal background check.